Automated Attended SST Security Level Resolution

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Solution Overview

Problem

The complexity of administrative interfaces in Self-Service Terminals (SSTs) like ATMs requires service personnel to undergo extensive training for routine tasks due to hierarchical navigation and security restrictions, leading to inefficiencies and increased costs, especially in global enterprises.

Innovation Solution

Automated attended SST operations are implemented by automatically obtaining the security level of an attendant using a portable device, processing operations based on that level and the terminal's condition, and customizing the administrative interface to present only relevant selections and instructions, thereby simplifying tasks and reducing the risk of unauthorized actions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If service personnel manually navigate hierarchical administrative interfaces to perform routine tasks, then security control is maintained, but training time and operational complexity increase significantly

Engineering Contradiction:

Improvesecurity controlVSAvoidtraining time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system enables self-service by automatically determining the attendant's security level and presenting only the operations authorized for that level, eliminating the need for manual navigation through hierarchical interfaces and extensive training

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The system performs preliminary action by pre-determining which operations are available to the attendant based on their security level before the attendant even logs in, so that when they access the interface, only appropriate operations are already visible and selectable

Inventive Principle:

Principle #10Preliminary action

2Adaptability or versatility

If service personnel are given access to administrative interfaces with multiple functions, then operational flexibility is improved, but the risk of unauthorized or erroneous actions increases

Engineering Contradiction:

Improveoperational flexibilityVSAvoidunauthorized actions

Core Design Contradiction:

Adaptability or versatilityVSObject-affected harmful factors

Solution Approach 1:

The system applies local quality by customizing the administrative interface to display only operations appropriate to the specific attendant's security level, rather than presenting all possible operations uniformly to all users

Inventive Principle:

Principle #3Local quality

Solution Approach 2:

The system introduces an intermediary layer that sits between the attendant and the full administrative interface, filtering and presenting only authorized operations based on the attendant's security level

Inventive Principle:

Principle #24Intermediary (Mediator)

3Reliability

If extensive training is provided to service personnel for SST operations, then operational reliability is improved, but cost and time investment increase

Engineering Contradiction:

Improveoperational reliabilityVSAvoidtraining time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system enables attendants to perform operations independently without extensive training by automatically adapting the interface to their security level and presenting only relevant, authorized operations in a simplified manner

Inventive Principle:

Principle #25Self-service

Data Source

PatentUS9361475B2Automated attended self-service terminal (SST) operations

Publication Date: 2016.06.07 NCR ATLEOS CORP

AI summary

A security level for an attendant at a Self-Service Terminal (SST) is automatically resolved. An operation is automatically processed on behalf of the attendant based on the resolved security level and a condition associated with the SST.