Attention Score Vectors for Organizational Telemetry Discovery

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Solution Overview

Problem

Existing organization communication systems face challenges in assessing usage, impact, and value due to deficiencies in tracking and analyzing user interactions and organizational telemetry data.

Innovation Solution

The development of an apparatus that generates attention score vectors and interfaces within a group-based communication system, allowing for the discovery and presentation of organizational telemetry data. This apparatus calculates user priority scores, normalizes them, and generates attention scores to represent interaction likelihoods between users, which are then visualized in attention score interfaces.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If traditional communication systems track and analyze user interactions, then usage assessment capability is improved, but data processing time and memory requirements increase

Engineering Contradiction:
Improveusage assessment capabilityVSAvoiddata processing time
Core Design Contradiction:
Measurement precisionVSLoss of time

Solution Approach 1:

The patent segments the analysis by generating separate attention score vectors for different users, where each vector contains attention scores for their interactions with other users. This segmentation allows parallel processing of user interaction data, reducing overall processing time while maintaining comprehensive usage assessment capability.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The system performs preliminary actions by pre-calculating and storing attention score vectors for each user based on their interaction history. These pre-computed vectors are then readily available for quick retrieval and analysis, eliminating the need for real-time computation during usage assessment and significantly reducing data processing time.

Inventive Principle:
Principle #10Preliminary action

2Measurement precision

If traditional communication systems track and analyze user interactions, then usage assessment capability is improved, but memory requirements increase

Engineering Contradiction:
Improveusage assessment capabilityVSAvoidmemory requirements
Core Design Contradiction:
Measurement precisionVSQuantity of substance

Solution Approach 1:

The patent extracts only the essential interaction data needed for usage assessment by generating attention score vectors that contain normalized attention scores for each user pair. This extraction approach stores only the most relevant interaction metrics rather than complete interaction histories, significantly reducing memory requirements while preserving usage assessment capability.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The system transforms raw interaction data into normalized attention scores through parameter changes. By converting absolute interaction counts into normalized scores that represent interaction likelihood, the system reduces data complexity and storage requirements while maintaining the ability to assess usage patterns effectively.

Inventive Principle:
Principle #35Parameter changes

3Measurement precision

If the system generates detailed attention score vectors for multiple users, then interaction analysis precision is improved, but device complexity increases

Engineering Contradiction:
Improveinteraction analysis precisionVSAvoidsystem complexity
Core Design Contradiction:
Measurement precisionVSDevice complexity

Solution Approach 1:

The patent implements a universal attention score generation mechanism that can be applied to any user in the communication system. The same normalization and calculation processes are used across all users, creating a multi-functional system that handles diverse interaction scenarios with a unified approach, thereby managing complexity while maintaining precision.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

By transforming complex interaction data into standardized attention score parameters, the system simplifies the representation of user interactions. The normalization process converts various interaction types into comparable numerical scores, reducing the complexity of analyzing diverse interaction patterns while preserving analytical precision.

Inventive Principle:
Principle #35Parameter changes

Data Source

PatentUS12328645B2Method, apparatus, and computer program product for organizational telemetry discovery within a group based communication system
Publication Date: 2025.06.10 SALESFORCE INC
  • US12328645B2 patent drawing
  • US12328645B2 patent drawing
  • US12328645B2 patent drawing

AI summary

Embodiments of the present disclosure provide methods, systems, apparatuses, and computer program products for discovery of organizational telemetry within a group-based communication system and rendering representations thereof.