Audio Name Pronunciation System for Communication Endpoints
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Solution Overview
Problem
In today's network communication, personal introductions are less prevalent due to impersonal initial contacts, often relying on written representations of names, which lack the personal touch of spoken pronunciation.
Innovation Solution
A system and method that provides an audio representation of a name by utilizing a multimedia server to retrieve and play back a prerecorded pronunciation of a user's name, accessible across various communication endpoints, based on presence and call routing rules, allowing calling parties to hear the correct pronunciation even if they don't know the user's business phone number.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a written representation of a name is used for initial contact, then the communication process is simple and efficient, but the personal touch and accuracy of pronunciation are lost
Solution Approach 1:
The system performs preliminary action by having the called party record their name pronunciation in advance before the actual communication occurs. This pre-recorded audio representation is stored and made available to the calling party, so that when initial contact is made, the accurate pronunciation information is already prepared and can be immediately provided, resolving the contradiction between communication efficiency and pronunciation accuracy.
Solution Approach 2:
The system creates a copy of the called party's name pronunciation in audio form and stores it for later retrieval. This audio copy serves as an accurate representation that can be transmitted to the calling party without requiring real-time interaction, thus maintaining both efficiency and accuracy in the initial contact phase.
2Loss of information
If an audio representation system is implemented, then pronunciation accuracy is improved, but system complexity increases
Solution Approach 1:
The system introduces an intermediary component (the audio representation storage and retrieval system) that mediates between the called party and the calling party. This intermediary handles the complexity of audio recording, storage, and retrieval operations, allowing the main communication system to remain relatively simple while still providing accurate pronunciation information through the intermediary's specialized functionality.
3Adaptability or versatility
If presence and call routing rules are used to provide audio representations, then the system becomes more adaptable to different communication scenarios, but the complexity of rule-based control increases
Solution Approach 1:
The system utilizes parameter changes by adjusting different parameters (such as presence status, call routing preferences, and audio representation availability) to adapt to various communication scenarios. Instead of requiring complex control rules for every possible situation, the system changes parameters dynamically based on the current state, making the system versatile while keeping the control mechanism relatively simple and maintainable.
Data Source
AI summary
A system and method for providing an audio representation of a name includes providing a list of a plurality of users of a network and respective presence information regarding each of the plurality of users; receiving a request from an endpoint to receive an audio representation of a name of a particular user of the plurality of users, and providing the audio representation to the endpoint. Moreover, the audio representation of the name at least generally approximates a pronunciation of the name as pronounced by the particular user.