Audio-Only Caller Authentication for Telephone-to-Meeting Handoff
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Solution Overview
Problem
Existing systems fail to seamlessly transition audio-only callers from a telephone call to a virtual meeting, often requiring them to switch applications and miss parts of the conversation during the transition.
Innovation Solution
A system and method that detects a request to switch a telephone call to a virtual meeting, transmits a message to the audio-only caller's device, and connects it to the virtual meeting while maintaining the telephone call as an audio channel, using push notifications or text messages based on the presence of a client application, thereby facilitating a smooth transition.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If audio-only callers switch applications to join virtual meetings, then they can participate in the meeting, but they experience transition delays and miss parts of the conversation
Solution Approach 1:
The patent merges the telephone call infrastructure with the virtual meeting platform by establishing a mapping between the telephony session and the virtual meeting session. This allows the audio-only caller to remain in the original telephone call while simultaneously being integrated into the virtual meeting, eliminating the need to switch applications and thus eliminating transition delays.
Solution Approach 2:
The system introduces an intermediary mechanism that detects when a participant requests to switch from telephone call to virtual meeting. This intermediary facilitates the transition by transmitting a request to the telephony session, which then establishes the appropriate mappings to integrate the caller into the virtual meeting without requiring application switching.
2Ease of operation
If the system maintains telephone call as audio channel during transition, then user experience is enhanced, but system complexity increases
Solution Approach 1:
The patent implements multi-functionality by enabling the telephone call infrastructure to serve dual purposes: traditional voice communication and virtual meeting audio channel. The system can detect when a telephone call participant needs to join a virtual meeting and automatically establish the appropriate connections, allowing the same infrastructure to handle both scenarios without requiring separate dedicated systems.
Data Source
AI summary
A telephone call is elevated to a virtual meeting while maintaining the telephone call as an audio channel of the virtual meeting for an audio-only caller. During a telephone call, one of the participants of the telephone call requests to switch the telephone call to a virtual meeting. To enable an audio-only caller participating in the telephone call to switch to the virtual meeting, a message is transmitted to the phone device of the audio-only caller. Responsive to an interaction with the message at the phone device, the phone device is connected to the virtual meeting in which the telephone call is maintained as the audio channel at least for the audio-only caller. The specific form and content of the message is based on whether a client application associated with a web service used to implement the virtual meeting is installed on the phone device.