Audio Signal Triggering for Interactive Communication

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Conventional methods for initiating interaction between potential clients and marketing systems often introduce latency and extra work, as they rely on traditional digital media that can be inefficient and labor-intensive.

Innovation Solution

A communication appliance and method that captures and interprets audio signals as code, allowing for automatic initiation of interaction between clients and marketing sources, reducing latency and workload by using a processor, data store, display screen, interface, and software to recognize trigger signals and initiate actions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If traditional digital media (email, web banners, telephony) are used to contact potential consumers, then proactive contact can be made, but latency and extra work are introduced for the client

Engineering Contradiction:
Improveinteraction initiation efficiencyVSAvoidlatency
Core Design Contradiction:
ProductivityVSLoss of time

Solution Approach 1:

The patent replaces traditional mechanical/digital media-based interaction initiation (email, web banners, telephony) with an acoustic field-based system. Audio signals containing encoded information are transmitted through the acoustic medium, allowing clients to receive and process information passively through their audio devices, thereby eliminating the need for active engagement with traditional digital media and reducing latency.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The patent introduces an audio signal as an intermediary carrier of information. Instead of direct digital communication requiring client action, the system embeds encoded information within audio signals that can be passively received and automatically processed by the client's device, serving as a mediator that bridges the marketing system and the client without requiring active participation from the client.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Productivity

If traditional digital media are used for proactive contact, then marketing information can be delivered, but extra work and task intensity are imposed on potential consumers

Engineering Contradiction:
Improvemarketing campaign efficiencyVSAvoidclient workload
Core Design Contradiction:
ProductivityVSEase of operation

Solution Approach 1:

The patent enables the client's device to automatically process and act upon the information contained in audio signals without requiring manual intervention. The system embeds executable instructions or links within the audio signals that are automatically recognized and processed by the client's device, allowing the marketing system to self-serve the client without imposing additional workload.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical interaction required by traditional digital media (clicking, reading, navigating) with an automated acoustic-based system. The audio signals contain encoded information that is automatically decoded and processed by the client's device, eliminating the need for manual tasks and reducing client workload while maintaining marketing effectiveness.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

3Extent of automation

If audio signals are used to convey code, then automatic interaction initiation is achieved, but the system complexity increases

Engineering Contradiction:
Improveautomatic interaction initiationVSAvoidsystem complexity
Core Design Contradiction:
Extent of automationVSDevice complexity

Solution Approach 1:

The patent leverages the existing audio output capabilities of common client devices (smartphones, computers, audio players) to convey encoded information. By using a medium that is already universally supported by client hardware and software, the system avoids requiring specialized equipment or complex additional components, thereby achieving automatic interaction initiation without proportionally increasing system complexity.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The patent embeds encoded information within audio signals that can be played through standard audio devices. Instead of requiring a specialized communication channel, the system uses the existing audio output function of client devices, effectively copying the information transmission function onto a already-present and universally supported medium, thus avoiding additional complexity.

Inventive Principle:
Principle #26Copying

Data Source

PatentUS9876905B2System for initiating interactive communication in response to audio codes
Publication Date: 2018.01.23 GENESYS CLOUD SERVICES INC
  • US9876905B2 patent drawing
  • US9876905B2 patent drawing
  • US9876905B2 patent drawing

AI summary

A communication appliance has a processor, a data store, a display screen, an interface to a wireless network, a microphone, and software executable from a machine-readable physical medium, wherein the software provides a function for comparing incoming audio signals with signals stored in the data store as trigger signals, and a function for initiating an action or sequence of actions in response to recognizing an incoming signal as a trigger signal.