Augmented Indicator for Cable Port Connection Guidance
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Solution Overview
Problem
Current technical support systems face challenges in providing efficient and customer-satisfying services due to complex customer needs, communication gaps, limited problem-solving rates, and customer frustration, often requiring technician dispatches.
Innovation Solution
An image processing system that uses artificial intelligence to analyze real-time video streams from mobile devices, identifying electronic appliance ports and cables, guiding users through augmented indicators, and providing sequential instructions for troubleshooting and repair, while monitoring the appliance's location and status.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If traditional technical support systems are used, then customer service can be provided, but wait times are long and customer satisfaction is low
Solution Approach 1:
The system enables customers to perform self-diagnosis and self-repair by capturing images of their devices, automatically analyzing the images with AI to identify problems, and receiving step-by-step visual guidance through augmented reality overlays that show exactly how to fix the issue, eliminating the need to wait for technician dispatch
Solution Approach 2:
The patent replaces the mechanical system of technician dispatch and manual diagnosis with an automated image processing system that uses computer vision and augmented reality to provide instant technical support, dramatically reducing wait times while maintaining high problem-solving rates
2Reliability
If technician dispatch is used to resolve issues, then problems can be solved, but customer satisfaction decreases and costs increase
Solution Approach 1:
Customers independently diagnose and repair their devices using the image capture and analysis system, gaining confidence and satisfaction from resolving issues themselves without waiting for technician arrival
Solution Approach 2:
The system provides immediate visual feedback through augmented reality overlays that confirm whether the customer is performing the correct repair steps, and continues to provide guidance until the problem is resolved, ensuring high reliability while maintaining ease of operation
3Productivity
If self-service technologies are implemented, then technician dispatch can be reduced, but customer adoption has been slow
Solution Approach 1:
The patent replaces complex diagnostic procedures with simple image capture and automatic AI analysis, requiring minimal customer effort while achieving high productivity in reducing technician dispatch needs
Solution Approach 2:
The system acts as an intermediary between the customer and the repair process, using augmented reality to bridge the gap between complex technical procedures and simple customer actions, making self-service technology immediately accessible and understandable
Data Source
AI summary
An image processing system for visually augmenting a real-time video stream including at least one processor configured to receive the real-time video stream captured by an image sensor. The real-time video stream includes images of at least one cable and an electronic appliance. The processor is further configured to analyze the video stream to identify a plurality of ports in the electronic appliance; analyze the video stream to identify a cable for association with a specific port of the plurality of ports; cause a movable augmented indicator to display on the video stream, wherein the movable augmented indicator is configured to guide a user's connection of the specific cable to the specific port; monitor changing locations of the specific port as the image sensor moves relative to the electronic appliance; and adjust positions of the movable augmented indicator to account for the changing locations of the specific port.