Authenticated Patient Communication Device with Event Triggers
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Solution Overview
Problem
Existing communication devices, such as smartphones and landline telephones, are either insecure or difficult for the elderly or disabled to operate, limiting their functionality for patient communication needs.
Innovation Solution
A secure patient communication system and method using a device that triggers patient-related events through a simple online process, controlled by a separate application and medical user computational device, with authentication and trigger settings, allowing easy operation and secure communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If smartphones are used for patient communication, then sophisticated communication is possible, but security is compromised and operation becomes difficult for elderly or disabled patients
Solution Approach 1:
The system separates communication functionality into two distinct devices: a simple patient device for initiating communications and a medical user device for managing security and receiving notifications. This segmentation allows each device to be optimized for its specific purpose - the patient device for ease of use and the medical user device for security control.
Solution Approach 2:
The medical user computational device acts as an intermediary between the patient device and the communication network. It authenticates patient requests, manages trigger conditions, and controls downstream actions, thereby providing security without requiring the patient device itself to be secure or complex.
2Adaptability or versatility
If smartphones are used for patient communication, then sophisticated communication is possible, but operation becomes difficult for elderly or disabled patients
Solution Approach 1:
The system divides functionality between a simplified patient device with basic buttons and a full-featured medical user device. The patient device only requires simple button presses to initiate communication, while complex functions like authentication, trigger management, and communication routing are handled by the medical user device.
Solution Approach 2:
The patient device is designed to be self-service with large, simple buttons that require minimal dexterity or cognitive effort. The device automatically handles authentication through the medical user device and manages communication without requiring the patient to navigate complex interfaces or understand technical processes.
3Ease of operation
If land line telephones are used for patient communication, then operation is simple, but functionality is limited and operation remains difficult for elderly or disabled patients
Solution Approach 1:
The patient device, while simple in form with basic buttons, provides multiple communication functions including initiating calls, sending messages, and triggering patient-related events. The medical user device further extends functionality by managing triggers, conditions, and downstream actions, creating a universal system that handles various communication needs through a simple interface.
Data Source
AI summary
A system and method for securing authenticated patient communication through a device that is able to trigger a patient related event through a simple online communication process. The trigger(s) determined by the device are preferably controlled through a separate application, which may be controlled through a medical user computational device and/or a server. The separate application sets the one or more triggers accessible to the device and also determines one or more conditions for activating the one or more triggers. Upon detection of one or more conditions by the device, one or more triggers are activated. The medical user computational device receives a notification of the activation of the trigger. The medical user computational device may modify the trigger, the activation of the trigger or the one or more downstream actions which occur upon activation of the trigger. Such modification may occur before activation of the trigger or after activation of the trigger. The trigger causes a patient related action to be taken, for example to call the patient back on a separate telephonic device. Preferably the device features a plurality of buttons or other simple, easy to use initiators. Each initiator preferably activates a trigger.