Authenticated Print Queue Reprinting After Paper Jams
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Solution Overview
Problem
Users of multifunction printers often need to reprint documents after they have been printed due to print issues, requiring manual resubmission of jobs and additional steps, especially when paper jams occur or settings need adjustment.
Innovation Solution
A system that maintains print jobs in an authenticated user's queue for automated proof printing, allowing reprinting without a dedicated proof print button and handling paper jams seamlessly.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If print jobs are immediately removed from the queue after release, then the queue management is simplified and memory is freed, but users cannot reprint documents without manual resubmission
Solution Approach 1:
The print queue system dynamically adjusts its behavior based on authentication state. Authenticated users have their print jobs retained in the queue with extended expiration times, allowing flexible reprinting. Unauthenticated users experience standard queue behavior. This dynamic state change resolves the contradiction by providing reprinting capability only when needed, without permanently complicating the queue management system.
Solution Approach 2:
The system changes the expiration time parameter of print jobs based on user authentication status. Authenticated jobs receive extended expiration times that allow them to remain in the queue for reprinting, while unauthenticated jobs follow standard expiration. This parameter modification enables the system to maintain simplicity for most users while providing enhanced functionality to authenticated users.
2Ease of operation
If print jobs are retained in the queue for authenticated users, then reprinting is enabled without manual resubmission, but queue space and memory usage increase
Solution Approach 1:
The system dynamically extends expiration times for print jobs associated with authenticated users, allowing them to remain in the queue for automated proof printing. This dynamic retention strategy ensures that only currently authenticated users benefit from extended queue retention, while the system automatically cleans up unauthenticated or expired jobs, managing space consumption dynamically rather than statically.
Solution Approach 2:
The system provides self-service by automatically retaining and managing print jobs for authenticated users without requiring manual intervention. The queue management system automatically extends expiration times and handles reprinting requests, eliminating the need for users to manually manage their job retention. This automated self-service approach reduces the burden on users while managing queue space efficiently.
3Ease of operation
If a dedicated proof print button is required, then the printing control is precise, but the user experience is degraded with additional manual steps
Solution Approach 1:
The system implements self-service by automatically providing proof printing functionality to authenticated users without requiring them to press dedicated buttons or perform manual steps. The queue management system automatically handles proof printing requests based on the authenticated user's print jobs, eliminating the need for dedicated control buttons while maintaining precise printing control through automated job management.
4Ease of operation
If paper jams occur during printing, then the printing process is interrupted, but users must manually resubmit jobs and reconfigure settings
Solution Approach 1:
The system provides self-service by automatically retaining print jobs in the authenticated user's queue even after paper jams or printing interruptions. Users can simply select their authenticated jobs from the queue for reprinting without manually resubmitting or reconfiguring settings. The system automatically handles the job retention and reprinting process, eliminating the time-consuming manual resubmission steps that would otherwise be required after paper jam incidents.
Data Source
AI summary
A system and method for generating reprints of documents from an authenticated user's print queue enables generating proof prints both before and after a print job has been released for printing. Print issues that surface in a printed document can be addressed, and a proof print can be made from the print job that remains in the queue after printing, with no need of resubmitting the job from a user's workstation. A proof print may be a reprint of the entire document or printing of a test page.