Authority Inquiry Response Support with Segmented Document Search
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Solution Overview
Problem
The process of answering authority inquiries in the pharmaceutical industry relies heavily on individual worker experience, leading to inefficiencies in searching for past similar cases.
Innovation Solution
A work support system that divides inquiry items into document data, acquires filled-in data, and stores it in a database for easy retrieval and search, using a management unit to generate and store document data in a standardized format, and a search unit to facilitate keyword-based retrieval.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If workers search for past similar cases using their own memory and experience, then they can answer authority inquiries, but the work efficiency is low and time-consuming
Solution Approach 1:
The system performs preliminary actions by automatically dividing inquiry documents into individual inquiry items, acquiring filled-in data from multiple sources, and pre-storing them in a structured database with proper associations. This preparation work is done in advance so that when workers need to search for past cases, the data is already organized and ready for efficient retrieval, eliminating the need for manual searching through unstructured documents.
Solution Approach 2:
The system creates copies of filled-in data from various sources (manual inputs, system-generated data, external systems) and stores them in a standardized format in the database. Instead of workers manually searching through original diverse formats, the system maintains replicated versions in a uniform structure that enables fast searching and comparison, significantly reducing search time while preserving all original information.
2Ease of manufacture
If inquiry data is stored in a unified format, then data management is simplified, but the complexity of processing diverse input formats increases
Solution Approach 1:
The system segments the complex task of data management into distinct functional modules: a division unit that splits inquiry documents into individual inquiry items, multiple acquisition units that handle different data sources independently, and a storage unit that manages the database. Each module handles a specific aspect of the process, making the overall system more manageable despite the complexity of processing diverse formats.
Solution Approach 2:
The system introduces an intermediary processing layer between diverse input sources and the unified storage format. The acquisition units act as mediators that translate various input formats (manual inputs, system-generated data, external system data) into a standardized structure before storing in the database. This intermediary layer handles the complexity of format conversion, while the storage and retrieval operations remain simple and unified.
Data Source
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AI summary
A framework for supporting a work on answer to an authority's inquiry is provided. A work support system includes: a division unit configured to generate a plurality of divided document data by dividing a plurality of inquiry items included in document data of an authority's inquiry per inquiry item; a first acquisition unit configured to acquire a plurality of filled-in divided document data in each of which an answer content for an inquiry content of a corresponding one of the plurality of inquiry items has been input; a second acquisition unit configured to acquire filled-in document data that is document data in one file format, generated from the plurality of filled-in divided document data acquired; and a storage unit configured to store each of the plurality of filled-in divided document data acquired, in a database in association with the filled-in document data.