Automatic Extension-to-Channel Mapping in Recording Systems

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Solution Overview

Problem

In communications environments with multiple devices, accurately mapping extensions to recorder channels becomes difficult, leading to potential loss of recorded data and the need for tedious manual re-mapping, especially as network configurations change.

Innovation Solution

A system and method for automatic extension-to-channel mapping, where a recorder initiates communications, analyzes call data to determine channel associations, and uses signal testing or data comparison to accurately map extensions to channels, facilitating both initial and subsequent configuration changes.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If manual extension-to-channel mapping is used, then mapping accuracy can be maintained, but time consumption and labor effort increase significantly

Engineering Contradiction:

Improvemapping accuracyVSAvoidtime consumption

Core Design Contradiction:

Measurement precisionVSLoss of time

Solution Approach 1:

The system performs automatic extension-to-channel mapping by having the recorder initiate test calls to extensions and analyze the recorded traffic to determine channel associations. This self-service mechanism eliminates the need for manual mapping configuration while maintaining accuracy through automated detection and analysis of actual communication paths.

Inventive Principle:

Principle #25Self-service

2Measurement precision

If manual re-mapping is performed when network configurations change, then mapping accuracy is maintained, but operational complexity and time required for updates increase

Engineering Contradiction:

Improvemapping accuracyVSAvoidoperational complexity

Core Design Contradiction:

Measurement precisionVSEase of operation

Solution Approach 1:

The system continuously monitors network conditions and automatically detects when re-mapping is needed by analyzing changes in communication traffic patterns. When configuration changes occur, the recorder initiates new test calls to determine updated channel associations, providing feedback that triggers automatic re-mapping without manual intervention and maintains accuracy despite network changes.

Inventive Principle:

Principle #23Feedback

3Quantity of substance

If the number of extensions and channels increases, then system capacity improves, but mapping difficulty and error rates increase

Engineering Contradiction:

Improvesystem capacityVSAvoidmapping difficulty

Core Design Contradiction:

Quantity of substanceVSDifficulty of detecting and measuring

Solution Approach 1:

The system replaces manual mechanical mapping processes with automated electronic detection. The recorder initiates test calls to extensions and electronically analyzes the recorded traffic to determine channel associations, substituting human operator intervention with automated systems that can handle large numbers of extensions and channels without increasing difficulty or error rates.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS8170184B2Systems and methods for recording resource association in a recording environment

Publication Date: 2012.05.01 VERINT AMERICAS INC

AI summary

Included are embodiments for channel mapping. At least one embodiment of a system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension. Some embodiments include a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension and at least one other extension. Similarly, some embodiments include a first determining component configured to determine a channel that received the initiated communication.