Automatic Text Messaging During Voice Calls
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Solution Overview
Problem
Current telephone systems cannot automatically send text messages to callers during active voice phone calls, with content relevant to the purpose and conversation of the call, and lack integration with business management systems for record-keeping and consistency.
Innovation Solution
A system and method for automatically sending text messages to callers' phone numbers during ongoing voice calls, using internet-based applications that read call data and select pre-written messages based on the call purpose, allowing integration with various telephone and texting companies, and enabling management control over message content and delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If text messages are sent manually during voice calls, then communication completeness is improved, but labor intensity and inconsistency increase
Solution Approach 1:
The system enables automatic text message transmission during voice calls without requiring manual intervention. The called party's device automatically sends pre-configured text messages based on call parameters, eliminating the need for manual typing and reducing operational burden while maintaining communication completeness.
Solution Approach 2:
Text message content and transmission conditions are pre-configured before the call occurs. The system prepares message templates and determines transmission timing in advance, allowing automatic execution during the call without requiring real-time manual composition or decision-making.
2Productivity
If automatic text messaging is implemented, then communication efficiency is improved, but system complexity increases
Solution Approach 1:
The system is designed to work with existing voice call infrastructure and standard messaging protocols, leveraging existing telecommunications capabilities rather than requiring entirely new systems. This multi-functional approach allows the automatic text messaging feature to integrate with current devices and networks, reducing overall system complexity while improving communication efficiency.
3Loss of information
If text message content is customized per caller, then communication relevance is improved, but control difficulty increases
Solution Approach 1:
The system customizes text message content by changing parameters such as caller ID, call duration, call time, and call purpose. These parameter-based variations allow relevant customization for each caller while maintaining a standardized template structure, making content management more controllable and less complex.
4Loss of information
If text messages are sent during live calls, then information delivery is improved, but potential disruption increases
Solution Approach 1:
The system acts as an intermediary by sending text messages through the called party's device rather than directly interrupting the voice call channel. The text messages are delivered as supplementary information that the caller can reference without forcing them to switch communication modes, thereby reducing disruption while improving information delivery.
Data Source
AI summary
A system and method of automatically sending text messages that supplement the content of an ongoing voice telephonic phone call. The automatic text messages include content sent to a calling party during and after the telephonic phone call. The system and method automatically send text messages to the telephone number utilized by a person who places a telephone call to another person or business. The telephone number dialed by the calling party is identified as the source of the automatic text message received by the calling party during the voice telephonic call. The content of the text message received by the calling party is relevant to the purpose of the ongoing telephonic phone call. The automatic text messaging system creates a 24/7 direct method of communication between businesses and customers, and vice versa, and between any parties to communications, without anyone entering a telephone number into a texting system.