Automated 911 Address Validation via Parallel Test Calls
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Solution Overview
Problem
Traditional methods for validating 911 or E911 addresses require manual validation by call center agents, leading to inefficiencies, increased costs, and reduced accuracy, especially when dealing with a large number of addresses.
Innovation Solution
A computing system that receives validation requests for 911 or E911 addresses, routes them to a messaging bus, and simultaneously initiates test calls to an emergency service provider system to automatically validate the addresses, reducing manual intervention and improving efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If manual validation by call center agents is used, then address validation can be performed, but time consumption and costs increase significantly
Solution Approach 1:
The system enables automated self-validation of 911 addresses through test calls initiated by the computing system itself, eliminating the need for manual agent intervention. The system automatically dials test numbers, routes calls through the network, and collects validation data without human involvement in the validation process.
Solution Approach 2:
The patent replaces the mechanical manual process of agent-based validation with an automated electronic system that uses software-controlled test calls, database queries, and automated routing logic to validate addresses, thereby eliminating time-consuming manual operations while maintaining validation accuracy.
2Measurement precision
If manual validation by call center agents is used, then address validation can be performed, but operational costs increase
Solution Approach 1:
The system performs automated self-validation without requiring call center agent resources, eliminating labor costs associated with manual validation. The computing system uses its own resources to initiate test calls and process validation data, converting operational costs from human labor to automated system resources.
Solution Approach 2:
The patent substitutes expensive manual labor with cost-effective automated electronic processes, including software-based test call initiation, automated call routing, and database-driven validation logic, thereby significantly reducing operational costs while maintaining validation precision.
3Productivity
If automated test calls are initiated simultaneously, then validation efficiency improves, but system complexity increases
Solution Approach 1:
The system segments the validation process into distinct modular components: test call initiation module, call routing module, response collection module, and data analysis module. Each component handles a specific aspect of validation, allowing simultaneous operations to be managed through clear functional boundaries and reducing overall system complexity.
Solution Approach 2:
The patent introduces a messaging bus as an intermediary layer that manages communication between different system components during simultaneous test calls. This mediator handles call routing, coordinates resources, and aggregates responses, enabling high-throughput parallel validation without requiring complex direct interactions between all system elements.
Data Source
AI summary
Novel tools and techniques are provided for implementing emergency call record and address validation. In various embodiments, a computing system may simultaneously initiate two or more test calls among a plurality of test calls to an emergency service provider system. Each test call may simulate an emergency services validation call initiated from a telephone number among a plurality of telephone numbers associated with a corresponding plurality of users to request a determination as to whether a 911 or enhanced 911 (“E911”) address associated with the telephone number is an accurate 911 or E911 address. In response to receiving a corresponding plurality of call responses from the emergency service provider system, the computing system may analyze each call response to determine a result of each corresponding simulated emergency services validation call; and may send each determined result to a corresponding requesting party.