Automated Callback Reminder System for Missed Calls
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Solution Overview
Problem
Users often face difficulties in remembering to return calls, especially when they are inconveniently timed or when they lack easy access to the relevant phone number, leading to manual browsing through call logs.
Innovation Solution
A call reminder functionality on network-enabled communication devices that automatically generates reminders for incoming, rejected, or missed calls, allowing users to add callback tasks to their schedule with options for setting reminders at predefined times or during free slots, and enabling one-click callbacks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If users manually browse through incoming call logs to find the caller and phone number to call back, then they can access the relevant information, but it consumes time and effort
Solution Approach 1:
The system automatically creates a callback task with the caller's information pre-filled when a missed call is detected, so that when the user needs to call back, the information is already prepared and ready to use, eliminating the need to manually search through call logs
Solution Approach 2:
The patent introduces a callback task management system that acts as an intermediary between the call log and the user. This system automatically captures call information, stores it in a structured format with scheduled times, and presents it ready for execution, serving as a mediator that eliminates the manual searching process
2Ease of operation
If users do not answer a call due to being in a meeting or engaged in other activities, then they avoid interruption, but they may forget to return the call
Solution Approach 1:
The system provides feedback to the user by creating a scheduled callback task that reminds them at the appropriate time to return the call. This feedback mechanism ensures that even when users miss calls due to being occupied, they receive a timely reminder to complete the callback, improving reliability without requiring them to actively remember
Solution Approach 2:
The system automatically detects missed calls and creates callback tasks without requiring user intervention at the moment of the missed call. The system serves itself by monitoring call events, capturing caller information, and scheduling appropriate reminders, freeing the user from having to manually track which calls need callbacks
3Adaptability or versatility
If the phone rings at inconvenient times such as during meetings or events, then users can avoid interruption, but they cannot answer the call immediately
Solution Approach 1:
The system dynamically adapts to the user's situation by allowing calls to be missed during inconvenient times without penalty. The callback task system adjusts to the user's schedule by scheduling reminders for appropriate times, making the call handling process flexible and adaptive to changing circumstances
Data Source
AI summary
A call reminder functionality is provided by an arrangement that is operable with a network-enabled communication device in which a reminder to return a phone call can be generated in an automated manner upon the occurrence of a call event. When the call event occurs, an option is displayed on a user interface (“UI”) on the device to create a link between the call and the user's schedule application. If the user selects the option, a callback task is added to the user's task list maintained by the schedule application, and a reminder to make the callback is generated and then displayed on the UI at a future time. The reminder includes pertinent call information and also includes a button that enables the user to place the callback through the UI (i.e., a “one-click call back”).