Automated Defect Detection in Financial Transactions

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Solution Overview

Problem

Financial institutions face significant challenges in detecting and resolving defects in financial transactions efficiently, leading to resource-intensive error correction processes that could be improved through automated detection and resolution methods.

Innovation Solution

A system utilizing predictive analytics and automation engines to detect patterns in financial transaction defects, automatically resolve or assist in resolving issues, and modify banking processes to prevent future errors, incorporating machine learning algorithms and recommendation engines to intervene and correct defects.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If automated defect detection and resolution systems are implemented, then productivity and error reduction are improved, but device complexity increases

Engineering Contradiction:
Improvetransaction processing efficiencyVSAvoidsystem complexity
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The system segments defect detection into multiple specialized components: predictive analytics engine for pattern recognition, rule-based detection systems for specific defect types, and automated resolution engines. This modular segmentation allows each component to specialize in particular aspects of defect management, improving overall productivity while managing complexity through division of labor.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent introduces an intermediary defect management system that sits between transaction processing and human operators. This intermediary automatically detects, analyzes, and resolves defects using predictive analytics and automated engines, reducing the burden on human operators and improving productivity while containing system complexity within the intermediary layer.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Reliability

If more resources are allocated to error correction, then reliability is improved, but loss of energy and operational costs increase

Engineering Contradiction:
Improvetransaction accuracyVSAvoidoperational resources
Core Design Contradiction:
ReliabilityVSLoss of energy

Solution Approach 1:

The system performs preliminary defect detection and resolution automatically before human intervention is needed. By using predictive analytics to identify patterns and automated engines to resolve common defects proactively, the system maintains high reliability while reducing the need for additional human resources and operational energy expenditure.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The defect management system implements self-service capabilities where the automated detection and resolution systems handle routine defects independently. This self-service approach maintains transaction accuracy and reliability while minimizing the consumption of human operational resources and energy.

Inventive Principle:
Principle #25Self-service

3Measurement precision

If predictive analytics and machine learning are deployed, then measurement precision of defect patterns is improved, but device complexity and computational requirements increase

Engineering Contradiction:
Improvedefect pattern detection accuracyVSAvoidcomputational system complexity
Core Design Contradiction:
Measurement precisionVSDevice complexity

Solution Approach 1:

The system applies predictive analytics and machine learning selectively to specific defect types and transaction patterns where they provide the most value. Rather than deploying complex ML models universally, the system focuses computational resources on high-impact areas, achieving high measurement precision for critical defect patterns while managing overall system complexity.

Inventive Principle:
Principle #16Partial or excessive action

Data Source

PatentUS11403701B2Actionable exception alerts
Publication Date: 2022.08.02 BANK OF AMERICA CORP
  • US11403701B2 patent drawing
  • US11403701B2 patent drawing
  • US11403701B2 patent drawing

AI summary

Systems, method, apparatuses, and software are described for automatically detecting defects in financial transactions, automatically determining resolutions to the defects based on historical defect patterns, an interacting with customers to provide information and/or receive instructions regarding defects and how they should be resolved.