Automated Digital Information Delivery via Call Termination
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Solution Overview
Problem
Current telecommunications systems are inefficient and complicated, leading to consumer disengagement and lost revenue due to the need for additional steps to receive message information, such as hanging up a call and sending a keyword to a short code, which can frustrate users and result in lost customers or unfavorable impressions of businesses.
Innovation Solution
A system that allows users to receive digital content on their mobile devices without additional steps by dialing a business's 10-digit phone number, with IVR systems providing information automatically upon call termination, or by selecting voice-recorded menu options for SMS or MMS delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If current telecommunications systems require users to hang up and send keywords to short codes, then message information can be delivered, but user frustration increases and communication efficiency decreases
Solution Approach 1:
The patent combines the call termination action with the message delivery trigger. When the caller hangs up the call, the system automatically detects this event and initiates the message delivery process without requiring the user to send a separate keyword or navigate to a short code, merging multiple steps into a single automated action.
Solution Approach 2:
The system performs self-service by automatically detecting call termination and initiating message delivery without requiring user intervention. The telecommunications system monitors call events and autonomously triggers the appropriate response actions, eliminating the need for users to manually send keywords or follow complex sequences.
2Loss of information
If additional steps are required to receive message information, then information can be delivered, but time consumption increases and user engagement decreases
Solution Approach 1:
The system performs preliminary actions by pre-configuring automated response rules that associate specific call events (such as call termination) with message delivery actions. This pre-configuration allows the system to immediately execute the appropriate message delivery when the triggering event occurs, eliminating delays associated with manual user actions.
Solution Approach 2:
The system implements feedback by monitoring call events and automatically responding to them. When the caller hangs up, the system detects this feedback signal and immediately initiates the message delivery process, creating a closed-loop system where the user's action automatically triggers the desired response without requiring additional input.
3Productivity
If users must manually send keywords to short codes, then message delivery can be initiated, but customer retention decreases due to frustration
Solution Approach 1:
The system performs self-service by automatically detecting call termination and initiating message delivery without requiring user intervention. The telecommunications system monitors call events and autonomously triggers the appropriate response actions, eliminating the need for users to manually send keywords or follow complex sequences.
Solution Approach 2:
The system introduces an intermediary automated response mechanism that sits between the user's call termination action and the message delivery. This intermediary automatically interprets the call event, determines the appropriate response based on pre-configured rules, and executes the message delivery, shielding the user from the complexity of the underlying process.
Data Source
AI summary
Methods and system for the automated delivery of digital information are disclosed, included a system comprising at least one computer processor and one or more non-transitory memory storing a set of instructions, that when executed by the at least one processor cause the at least one processor to receive a telephone call from a telephonic device identified with a phone number and associated with a caller; determine the phone number associated with the telephonic device without input from the caller; receive an indicator, the indicator being a request for digital information to be transmitted to the telephonic device; and transmit digital information to the telephonic device based on the determined phone number.