Automated Dispatch Link Building for Taxi Communication

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Solution Overview

Problem

Current communication methods between clients and taxi drivers or dispatching companies require manual operator intervention, leading to inefficiencies and privacy concerns, as clients and drivers often need to share personal information and rely on operators to establish connections.

Innovation Solution

A method and apparatus that automatically build communication links between clients and customer services or drivers by using a dispatch list database to gather and dial telephone numbers, eliminating the need for manual operator involvement and protecting personal information through automated recording and secure communication protocols.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If manual operator intervention is used to build communication links between clients and taxi drivers, then privacy protection is improved, but communication efficiency deteriorates and manpower requirements increase

Engineering Contradiction:

Improveprivacy protectionVSAvoidcommunication efficiency

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system enables automatic self-service communication link building between clients and taxi drivers through automated telephone number gathering, code matching, and direct dialing mechanisms, eliminating the need for manual operator intervention while maintaining privacy protection through automated recording and secure communication protocols

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent replaces the mechanical manual operator intervention system with an automated electronic system that uses database searching, automated telephone dialing, and electronic recording to establish communication links, thereby improving efficiency while maintaining privacy

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

2Reliability

If manual operator intervention is used to build communication links, then privacy protection is improved, but the complexity of the system increases

Engineering Contradiction:

Improveprivacy protectionVSAvoidsystem complexity

Core Design Contradiction:

ReliabilityVSDevice complexity

Solution Approach 1:

The system performs self-service operations including automatic telephone number gathering from clients, searching dispatch lists by code, and initiating calls to taxi drivers without requiring manual operator involvement, thereby reducing system complexity while maintaining privacy through automated recording

Inventive Principle:

Principle #25Self-service

3Reliability

If operators manually help clients find corresponding taxi drivers, then privacy protection is improved, but time consumption increases

Engineering Contradiction:

Improveprivacy protectionVSAvoidtime consumption

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system performs preliminary actions by pre-storing client and driver information in dispatch lists with matching codes, automatically gathering telephone numbers, and preparing communication links in advance, so that when communication is needed, the system can rapidly establish connections without manual intervention and reduce time consumption

Inventive Principle:

Principle #10Preliminary action

Solution Approach 2:

The patent replaces manual operator time-consuming operations with automated electronic searching, matching, and dialing systems that rapidly establish communication links while maintaining privacy through automated recording protocols

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

4Device complexity

If clients need to memorize driver codes to communicate, then operator manpower is reduced, but ease of operation deteriorates

Engineering Contradiction:

Improveoperator manpowerVSAvoidease of communication

Core Design Contradiction:

Device complexityVSEase of operation

Solution Approach 1:

The system enables clients to initiate communication by simply providing their telephone number, with the system automatically searching dispatch lists, matching codes, and initiating calls to drivers without requiring clients to memorize or manually input driver codes, thereby maintaining ease of operation

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

The patent introduces an automated intermediary system that handles the complex code matching and telephone number retrieval processes, allowing clients to communicate easily by only providing their telephone number while the system manages the underlying complexity of code matching and driver identification

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS8538802B2System and method for building a communication link

Publication Date: 2013.09.17 HARBOR INTELLIGENT LTD

AI summary

This invention discloses a method to build a communication link between a client and a customer service of the dispatching company. The dispatching company has a plurality of dispatch lists, each dispatch list records a code of a client and a code of a customer service that provides service to the client. The method comprises: gathering a telephone number of a client; gathering a code of the client based on the telephone number; searching a dispatch list from the plurality of dispatch lists based on the code of the client; gathering a code of a customer service recorded in the dispatch list; gathering a telephone number of the customer service based on the code of the customer service; and dialing the telephone number of the customer service to build a communication link between the client and the customer service.