Automated Issue Resolution via Local Software Agent
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Solution Overview
Problem
Existing issue resolution methods for computing systems require administrator access and opening of network ports, posing security risks and being resource-intensive, which may deter customers from adopting vendor-installed server computing devices for automated remediation.
Innovation Solution
A method that allows issue resolution without administrator access or direct network connections by using a management computing device in a local network to interact with a software agent on the target computing device, leveraging existing privileges and infrastructure for automated remediation processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If vendor server computing devices are installed within customer networks for automated issue resolution, then issue resolution capability is improved, but security risks and resource requirements increase
Solution Approach 1:
A software agent is introduced as an intermediary component installed on the target computing device within the customer network. This agent acts as a local representative that receives and executes remediation instructions from the vendor's server without requiring the server to be physically present in the customer network. The agent has pre-configured credentials and access rights, enabling it to perform automated troubleshooting and remediation actions locally while maintaining network security boundaries.
Solution Approach 2:
The issue resolution system is segmented into distinct functional components: the vendor's server computing device that generates remediation instructions, the software agent that receives and executes these instructions locally, and the target computing device that experiences the issue. This segmentation allows the vendor server to remain outside the customer network while still providing automated resolution capabilities through the distributed agent architecture.
2Productivity
If administrator access and network port opening are required for issue resolution, then remediation capability is improved, but device complexity and resource requirements increase
Solution Approach 1:
The software agent is pre-configured with necessary credentials, access rights, and communication parameters before being deployed on the target computing device. This preliminary configuration eliminates the need for complex administrator access setup and network port opening during actual issue resolution operations. The agent already possesses the authority and connectivity needed to execute remediation instructions immediately upon receiving them from the vendor server.
Solution Approach 2:
The software agent operates autonomously on the target computing device, independently receiving remediation instructions from the vendor server and executing the necessary troubleshooting and remediation actions without requiring human administrator intervention. The agent self-manages the issue resolution process, including interpreting instructions, performing diagnostic actions, and implementing fixes, thereby simplifying the overall system operation.
Data Source
AI summary
A management computing device receives, from a target computing device located within a remote network, an event generated at the target computing device resulting from an issue at the target computing device. The management computing device determines a remediation process to resolve the issue at the target computing device in an automated manner. The management computing devices executes the remediation process in conjunction with a software agent running on the target computing device to resolve the issue in the automated manner.