Automated Message Routing System for Business Operations
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Solution Overview
Problem
Existing information processing techniques for business operations, such as those described in Patent Document 1, require sales clerks to manually type messages to resolve issues, which is inefficient and labor-intensive.
Innovation Solution
A system comprising an acquiring unit for business-operation information, a storage unit for preset text messages, a selection unit to choose the appropriate message, a determining unit to identify the message destination, and a transmitting unit to send the selected message, allowing for rapid communication during business operations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual message typing is used to communicate during business operations, then message accuracy can be ensured, but communication time and operational efficiency deteriorate
Solution Approach 1:
The system pre-prepares multiple candidate messages in advance based on the type of business operation being performed. When a business operation is executed, the corresponding candidate messages are automatically retrieved and presented to the user, eliminating the need for manual composition of messages and significantly reducing communication time while maintaining accuracy through pre-validated message templates
Solution Approach 2:
The system automatically determines the message destination and selects appropriate candidate messages based on the business operation information without requiring manual intervention. The system serves itself by autonomously matching business operation types with corresponding communication messages and routing them to the correct destinations
2Adaptability or versatility
If manual message composition is required to consult persons in charge, then message customization is possible, but operational complexity and effort increase
Solution Approach 1:
The system automatically analyzes business operation information and autonomously determines the appropriate message destination and selects suitable candidate messages. This self-service mechanism eliminates the need for users to manually compose messages or determine destinations, reducing operational complexity while maintaining adaptability through context-aware automatic message generation and routing
3Ease of operation
If traditional communication methods are used during business operations, then communication flexibility is maintained, but productivity and response speed deteriorate
Solution Approach 1:
The system pre-prepares multiple candidate messages corresponding to different business operation types before they are executed. When a business operation is performed, the relevant messages are instantly retrieved and presented, enabling rapid communication without sacrificing flexibility, as users can still select from multiple pre-prepared options that match their specific operational context
Solution Approach 2:
The system provides feedback by automatically presenting relevant candidate messages based on the business operation being performed. This feedback mechanism accelerates the communication process by eliminating the need to search for appropriate messages, while maintaining operational flexibility through the presentation of multiple context-relevant options
Data Source
AI summary
An information processing system 1 includes an acquiring unit 20 that acquires business-operation information in response to a request from a mobile terminal 10, a storage unit 30 that stores plural preset text messages, a selection unit 40 that selects a preset text message corresponding to the business-operation information acquired by the acquiring unit 20 from among the plural preset text messages, a determining unit 50 that determines a message destination corresponding to the business-operation information acquired by the acquiring unit 20, and a transmitting unit 60 that transmits the preset text message selected by the selection unit 40 to the message destination determined by the determining unit 50.