Automated Messaging Introductory Message for Voice Device Identity
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Solution Overview
Problem
Conventional methods for sending electronic communications between devices often fail to establish the authenticity of the sending entity, leading to potential rejection or confusion by the intended recipient, especially when using voice-enabled communications devices that assign temporary numbers.
Innovation Solution
The system generates an introductory message, including images, audio, or URLs, to identify the sending entity when sending a text or voice message, ensuring the recipient recognizes the sender's identity and reducing confusion.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If voice-enabled communications devices assign temporary numbers for sending messages, then device flexibility and anonymity are improved, but recipient recognition and message authenticity deteriorate
Solution Approach 1:
The patent introduces an intermediary identification message that mediates between the temporary number system and the recipient's need for sender recognition. This intermediary message contains identifying information about the sending entity, bridging the gap between anonymity and recognizability without compromising the temporary number mechanism.
Solution Approach 2:
The system performs preliminary action by automatically sending an identification message before the actual communication message. This preliminary message establishes the sender's identity in advance, so when the main message arrives, the recipient already recognizes the source, preventing confusion or rejection.
2Loss of information
If no sender identification is provided with temporary numbers, then message privacy and user anonymity are improved, but recipient response rate and communication effectiveness deteriorate
Solution Approach 1:
The communication process is segmented into two distinct parts: an identification message containing sender information, and the actual communication message. This segmentation allows the system to provide necessary identity information for effectiveness while maintaining privacy by separating identification data from the core communication content.
Solution Approach 2:
An intermediary identification message serves as a mediator that carries sender identity information without exposing all personal details. It provides just enough information for recipient recognition while maintaining appropriate privacy boundaries, enabling communication effectiveness without complete identity disclosure.
3Reliability
If automated identification messages are sent with every communication, then sender recognition is improved, but system complexity and message processing overhead increase
Solution Approach 1:
The system implements self-service by automatically generating and sending identification messages without requiring manual intervention. The automated process handles message creation, sending, and tracking autonomously, reducing the need for complex manual procedures while maintaining reliable sender recognition.
Solution Approach 2:
The identification message system is designed to be universal and multi-functional, serving multiple purposes: establishing sender identity, enabling recipient recognition, providing communication tracking, and supporting various communication types. This multi-functionality reduces the need for separate systems for different communication needs.
Data Source
AI summary
Approaches provide for generating an introductory text message to be delivered to a recipient when a voice-enabled communications device is used to send a message to the recipient for a first time. For example, audio input data that includes an instruction to send a text message can be received and an application can analyze the audio input data to determine an instruction to send a text message, a message body, and an intended recipient of the text message. The application can determine whether a text message has previously been sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account. In the situation where a text message has been sent, a text message is generated that includes the message body and the application causes the text message to be sent to the intended recipient. In the situation where it is determined that this is the first time a text message is being sent to the intended recipient using the voice-enabled communications device or another device associated with the customer's account, an introductory text message is generated and the application causes the introductory text message and the text message that includes the message body to be sent to the intended recipient.