Automated Phone System Navigation via Configuration Files

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Solution Overview

Problem

Existing automated user interfaces, such as automated phone systems, require significant time and resources for clients to navigate and access data, leading to inefficiencies and high costs for entities that manage multiple client accounts, particularly in industries like healthcare, government, travel, and finance.

Innovation Solution

A system comprising a communication device, memory circuit, and processor that electronically accesses and navigates automated user interfaces using a configuration file to input unique identifiers, convert audio messages to text, and update records, thereby streamlining the process of accessing and comparing client data without manual intervention.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of energy

If automated phone systems are used to reduce costs, then labor costs are reduced, but client navigation time increases significantly

Engineering Contradiction:

ImprovecostVSAvoidnavigation time

Core Design Contradiction:

Loss of energyVSLoss of time

Solution Approach 1:

The system enables self-service by having the automated phone system automatically navigate itself through configuration files containing pre-defined navigation paths, eliminating the need for human operators while maintaining efficient data retrieval

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

Configuration files are prepared in advance with pre-defined navigation paths and sequences, allowing the automated system to execute efficient navigation without real-time decision-making delays

Inventive Principle:

Principle #10Preliminary action

2Ease of operation

If manual navigation of automated systems is used, then data access is achieved, but time consumption increases for each client

Engineering Contradiction:

Improvedata accessVSAvoidtime per client

Core Design Contradiction:

Ease of operationVSLoss of time

Solution Approach 1:

The patent replaces manual mechanical navigation with an automated electronic system that reads configuration files and executes navigation sequences programmatically, dramatically reducing the time required for data access while maintaining ease of operation

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Solution Approach 2:

The system changes the parameter of navigation from manual step-by-step progression to automated sequence execution based on configuration file parameters, reducing time consumption while preserving data access capability

Inventive Principle:

Principle #35Parameter changes

3Productivity

If automated navigation systems are implemented, then efficiency improves, but system complexity increases

Engineering Contradiction:

ImproveefficiencyVSAvoidsystem complexity

Core Design Contradiction:

ProductivityVSDevice complexity

Solution Approach 1:

The navigation logic is segmented into separate configuration files that can be independently created, maintained, and updated, reducing the complexity of the automated system while maintaining high productivity

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

Configuration files serve as intermediaries between the automated navigation system and the phone menu structure, simplifying the system architecture by decoupling navigation logic from execution logic

Inventive Principle:

Principle #24Intermediary (Mediator)

Applied Scientific Principles

This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.

Function Achieved in This Case

Reduces the time and resources needed to access and update client data, enabling efficient and automated data retrieval and comparison, thereby improving operational efficiency and reducing costs for entities managing multiple client accounts.

Implementation Method 1

The processor is also configured to convert the audio message to a corresponding text message

Methodology Applied

Scientific EffectSpeech-to-text conversion:

Data Source

PatentUS11736609B2Systems and methods of automated validation of electronic data via a user interface

Publication Date: 2023.08.22 JOSHCO GRP LLC

AI summary

Certain aspects of the present disclosure provide a system for obtaining electronic data from a network server accessible. The system comprises a communication device to electronically access an automated phone system via a telephone number and a memory circuit that stores a configuration file and a log file. The system further comprises a processor that identifies a record that includes a unique identifier for an entity and data to compare with corresponding data from the automated phone system. The processor is further configured to access and navigate the phone menu based on the configuration file and input a unique sequence of digits based on the instructions in the configuration file. The processor is also configured to obtain an audio message from the automated phone system, convert the audio message to a corresponding text message, and determine whether the corresponding text message indicates an error or includes the corresponding data.