Automated Prepaid Program Submission System
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Solution Overview
Problem
The existing process for establishing prepaid programs is time-consuming and prone to errors due to the lack of control over the application process, as agents may not fully understand the operational guidelines and restrictions imposed by transaction handlers, leading to incomplete or incorrect submissions.
Innovation Solution
An automated online system where the issuer remotely accesses a transaction handler's computer system to submit and review program information forms, with real-time error checking and submission tracking, ensuring compliance with requirements and reducing manual errors.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual submission of prepaid program applications is used, then agents can submit applications, but the process is time-consuming and error-prone due to lack of control over the application process
Solution Approach 1:
The system enables automated self-service through online form completion where the issuer directly submits program information forms to the transaction handler without manual intervention. The automated system checks for required fields and validates submissions, eliminating the need for manual processing while ensuring accuracy through system-enforced requirements.
Solution Approach 2:
The system implements real-time feedback mechanisms where the transaction handler receives and processes application submissions automatically, providing status updates and validation results back to the issuer. This feedback loop ensures that incomplete or incorrect submissions are immediately identified and corrected, improving both speed and accuracy of the application process.
2Ease of operation
If agents manually complete application forms, then they can provide program information, but errors occur because agents may not fully understand operational guidelines and restrictions
Solution Approach 1:
The system performs preliminary validation by checking for required fields and validating program information before submission is accepted. The online form structure pre-defines the correct format and requirements, guiding the issuer through the process while automatically ensuring accuracy through system-enforced constraints before the application is submitted to the transaction handler.
Solution Approach 2:
The manual mechanical process of agents filling out forms is replaced with an automated electronic system. The online form completion process uses computer-based validation and checking mechanisms that automatically ensure accuracy according to operational guidelines, eliminating human error while maintaining ease of operation through intuitive web interfaces.
3Loss of time
If traditional application review process is used, then transactions can be processed, but the process lacks tracking capability and is time-consuming
Solution Approach 1:
The system maintains continuous tracking of application status from submission through review and approval. The online platform continuously updates and records the state of each application, providing ongoing visibility into the review process without requiring additional manual tracking mechanisms. This continuous digital tracking eliminates time losses while adding minimal complexity.
Data Source
AI summary
A payment system includes transaction handler that processes transactions, each characterized by a consumer and a merchant engaging in a sales transaction involving a prepaid program having prepaid cards, such as a gift card, that an issuer provides to consumers. A method for establishing a prepaid program includes the issuer remotely accessing a computer system at the transaction handler. The computer system presenting the issuer with a program information form on which the issuer enters requested data. As each data item is entered, the computer system checks for errors, which are identified to and corrected by the issuer in real time. The issuer submits the data as a request to create a prepaid program, which the transaction handler reviews and responds by approving or rejecting creation of the prepaid program. The transaction handler electronically communicates approval or rejection of the prepaid program to the issuer.