Automated Remediation Script Generation for Remote Computing Devices
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Solution Overview
Problem
Current computing device support systems require substantial manual effort and time to identify and resolve problems in remote devices, as they rely on human analysis and knowledgebase searches, which can be inefficient and time-consuming.
Innovation Solution
An automated system that analyzes system information from remote computing devices to detect problem conditions and generates remediation scripts based on known characteristics, allowing for immediate execution to resolve issues without human intervention.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If manual analysis and knowledgebase search are used to resolve problems, then solution accuracy can be maintained through human judgment, but time consumption and manual effort increase significantly
Solution Approach 1:
The system enables automated self-service by having the computing device automatically analyze system information, detect problem conditions, generate remediation scripts, and execute resolutions without requiring human analysts to manually search knowledgebases or write remediation scripts
Solution Approach 2:
The patent replaces the mechanical process of manual analysis with an automated information processing system that uses system information analysis, rule-based detection, and template-based script generation to resolve problems automatically
2Productivity
If automated analysis is implemented to reduce manual effort, then productivity increases, but system complexity increases
Solution Approach 1:
The automated problem resolution system is segmented into distinct functional modules: system information analysis module, problem condition detection module, remediation script generation module, and script execution module. This segmentation allows each component to be independently developed, maintained, and scaled
Solution Approach 2:
The patent introduces an intermediary computing device that acts as a mediator between the remote device and the problem resolution process. This intermediary automatically collects system information, analyzes it against known problem conditions, generates appropriate remediation scripts, and executes them, thereby managing complexity centrally rather than distributing it across multiple systems
3Measurement precision
If comprehensive system information is collected to improve detection accuracy, then measurement precision increases, but data processing requirements and time increase
Solution Approach 1:
The system extracts only the specific system information relevant to detecting known problem conditions from the comprehensive system data. Rather than processing all available system information, the automated analysis focuses on extracting and analyzing only those parameters that are indicative of specific problem conditions, thereby reducing data processing requirements while maintaining detection accuracy
Data Source
AI summary
Mechanisms for generating a remediation script to resolve a problem condition in a remote computing device are provided. System information associated with a remote computing device is accessed. A plurality of rules that process the system information are run. Each rule is configured to determine whether a problem condition of a plurality of problem conditions exists in the remote computing device. At least one rule determines, based on the system information, that a problem condition exists. A remediation script is generated from a template based on at least one characteristic of the remote computing device, that, if executed on the remote computing device, implements a first solution that resolves the problem condition.