Computer-controlled, unattended, automated checkout store outlet system and related method
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Solution Overview
Problem
Current unattended automated checkout systems and vending machines are limited by restricted locations, limited product selection, lack of nutritious options, and inadequate security, as well as the inability to offer real-time customer service, leading to inefficiencies and customer dissatisfaction.
Innovation Solution
An automated store outlet system with a computer-controlled, unattended checkout system that includes customer identification, payment verification, and item tracking using sensors and RFID technology, allowing for secure, wide-ranging product selection and real-time customer service through video and audio communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If vending machines are used to provide automated checkout, then operational costs are reduced and 24/7 operation is enabled, but product selection is limited and security is inadequate
Solution Approach 1:
The system divides the automated checkout facility into multiple separate bays, each dedicated to specific product categories (e.g., refrigerated bay for dairy, frozen bay for ice cream, dry goods bay). Each bay can be independently stocked, secured, and monitored, allowing diverse product selection while maintaining automated operation and security control.
2Ease of operation
If open shelf micro-markets are used, then product accessibility is improved, but security is compromised and theft increases
Solution Approach 1:
The system introduces automated security mechanisms as intermediaries between customers and products. Sensors, cameras, and electronic monitoring systems act as mediators that detect product removal, track customer behavior, and trigger alarms or notifications to security personnel, enabling open shelf accessibility while maintaining security through automated surveillance.
3Extent of automation
If traditional vending machines are used, then automated operation is achieved, but customer service capability is lost
Solution Approach 1:
The system implements feedback mechanisms including cameras that capture customer interactions, sensors that monitor product selection and removal, and electronic displays that provide real-time information. This feedback is transmitted to remote operators who can monitor customer needs, provide assistance, and resolve issues, maintaining automated operation while enabling customer service communication.
Data Source
AI summary
An unattended, automated checkout, computer-controlled automated store outlet and system is disclosed. A customer's identification and payment information are inputted and verified and the customer qualified to remove items from the automated store outlet. Each bay of the automated store outlet is normally locked, and after the customer accesses the bay can remove one or more items from the bay, which are automatically detected and identified and charged to the customer as part of the purchase transaction. These events occur at the location of each automated store outlet. Each automated store outlet communicates with a central control center, which can be used for live customer service and real time surveillance.