Automatic Call Hold with Outgoing Message for Mobile Devices
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Solution Overview
Problem
Mobile device users often face frustrating situations when receiving calls they cannot immediately answer, leading to missed communications or unclear status for callers, as existing systems lack the ability to put calls on hold without initial conversation and provide real-time status updates.
Innovation Solution
A wireless communication network and mobile device system with two modes: a first mode that puts a call on hold for a predetermined time and a second mode that connects the call to a voicemail system, allowing callers to leave messages without waiting for the user to engage, while maintaining user status notification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If the user puts a call on hold without initial conversation, then the user can manage incoming calls efficiently, but the caller receives no status update and may terminate the hold state by ending the call
Solution Approach 1:
The system provides feedback to the caller by playing a notification message that informs the caller the user is unavailable and will be notified when available. This feedback mechanism resolves the information loss by keeping the caller informed of the user's status during the hold state.
Solution Approach 2:
The call message system acts as an intermediary between the user and the caller. It manages the hold state and communicates user unavailability to the caller, enabling the user to manage calls efficiently while maintaining communication with the caller through the intermediary system.
2Ease of operation
If the call waits in hold state for the user to become available, then the user maintains ready access to the call, but the caller may believe the user has forgotten and terminate the hold state
Solution Approach 1:
The system provides continuous feedback to the caller through notification messages that indicate the user's unavailability and the hold state duration. This feedback prevents the caller from believing the user has forgotten the call, thereby maintaining call connection reliability while preserving ease of operation for the user.
3Ease of operation
If the user answers the call briefly and then puts it on hold, then the user engages with the call before holding, but the user still cannot immediately connect with the caller
Solution Approach 1:
The system performs preliminary action by automatically placing the call on hold and providing status updates to the caller before the user becomes available to engage with the call. This eliminates the need for the user to answer briefly and then put on hold, thereby reducing the time loss while maintaining ease of operation.
Data Source
AI summary
A wireless communication network that is in communication with a mobile device, perhaps a cell phone, includes a call message system and a configurable component. The configurable component is configured to include a first mode that puts a call to the mobile device in a hold state for a first time period when the first mode is activated a first time. The configurable component is configured to also include a second mode that puts the call in communication with the call message system when the second mode is activated. The configurable component may activate the second mode when signaled to do so from the call.