Automatic Digital Receipt Delivery Across Merchants by Location or Time
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Solution Overview
Problem
Existing electronic receipt solutions require significant activation energy from both merchants and customers, involving manual generation and delivery setup, and customers need to re-learn and re-setup receipt accounts for each new merchant.
Innovation Solution
A digital receipt system that automatically delivers receipts to a stored electronic address based on past transaction data, allowing seamless receipt delivery across multiple merchants without requiring re-entry of the address for each transaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual receipt generation and delivery setup is used, then merchants can deliver receipts to customers, but significant activation energy and time are required from both merchants and customers
Solution Approach 1:
The system performs preliminary actions by automatically generating and storing receipt data in a database immediately after the transaction is completed at the point of sale. This eliminates the need for manual receipt generation and customer setup actions later, as all necessary information is already captured and stored in the appropriate format for delivery.
Solution Approach 2:
The system enables self-service by automatically delivering receipts to customers based on their preferred delivery method (email, SMS, mobile app) without requiring customer intervention. The customer simply needs to indicate their preference once, and the system handles all subsequent receipt delivery automatically.
2Reliability
If customers set up receipt accounts for each new merchant, then receipts can be delivered accurately, but customers must re-learn and re-setup processes repeatedly
Solution Approach 1:
The system implements a universal receipt delivery platform that works across multiple merchants and transaction types. Customers indicate their preferred delivery method once in the system, and this preference is stored and applied universally across all merchants participating in the network, eliminating the need to re-setup for each new merchant.
Solution Approach 2:
The system introduces an intermediary layer between the customer and individual merchants. Instead of customers directly interacting with each merchant's receipt system, the intermediary platform manages all receipt delivery preferences and routes receipts appropriately, simplifying the customer experience while maintaining accurate delivery.
3Reliability
If merchants build their own infrastructure to support electronic receipts, then they can control receipt delivery, but significant resource investment and complexity are required
Solution Approach 1:
The system merges the receipt generation, storage, and delivery functions into a single integrated platform that multiple merchants can access. Instead of each merchant building separate infrastructure, they all connect to the same system that handles receipt management centrally, reducing individual merchant complexity while maintaining delivery control.
Solution Approach 2:
The system acts as an intermediary between merchants and the receipt delivery infrastructure. Merchants simply integrate with the platform's API, and the intermediary handles all the complex tasks of receipt generation, customer preference management, and multi-channel delivery, eliminating the need for merchants to build complex infrastructure themselves.
Data Source
AI summary
Disclosed herein is a technology for automatically triggering delivery of a digital receipt for one or more financial transactions based on a change in location of the user or a time. In at least some embodiments, the technology includes a payment system detecting a change in location of a user or a change in time and determining, based on the change, that a payment transaction has occurred. The payment system then causes presentation of digital receipt for the payment transaction on a mobile device of a customer.