Automatic Recharge System for Online Service Agents
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Solution Overview
Problem
Existing online recharge systems face inefficiencies and high error rates due to the need for agents to learn and manually operate multiple recharge modes, leading to low recharging efficiency and a high error rate.
Innovation Solution
An automatic recharge system and method that utilizes a third-party platform server to manage orders and an automatic recharge program running on an agent server end, which interacts with provider servers to complete online recharge processes, reducing the need for agents to master multiple recharge modes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If agents manually operate multiple online recharge modes to complete recharge processes, then various recharge services can be provided, but recharging efficiency is low and error rate is high
Solution Approach 1:
The system enables automatic recharge through automated interaction between the agent server end and provider server. The agent server end automatically sends recharge requests, receives responses, and completes the recharge process without manual intervention, allowing the system to serve itself and eliminating the need for agents to manually operate multiple recharge modes.
Solution Approach 2:
The patent creates a universal recharge interface that can handle multiple recharge modes (website online recharge, ESALES interface recharge, entity card password recharge, electronic card password recharge) through a single automated system. This multi-functional interface allows the agent server end to interact with provider servers across different recharge channels without requiring agents to learn and operate each mode separately.
2Adaptability or versatility
If agents manually learn and master multiple online recharge modes, then comprehensive recharge services can be provided, but learning cost and operation time increase
Solution Approach 1:
The patent introduces an intermediary automated recharge system between the agent and the multiple recharge modes. This intermediary layer handles the complexity of different recharge protocols and interfaces, translating user requests into appropriate recharge actions automatically. Agents only need to initiate the recharge process through this intermediary, which then manages the specific operations for each recharge mode, eliminating the need for agents to learn multiple modes while maintaining comprehensive service coverage.
3Reliability
If manual operation is used to interact with provider servers, then flexible control can be maintained, but error rate increases
Solution Approach 1:
The patent replaces the mechanical manual operation system with an automated electronic interaction system. Instead of agents manually entering information and clicking through recharge processes, the agent server end automatically generates recharge requests, transmits them to provider servers, receives responses, and completes transactions electronically. This substitution eliminates human errors associated with manual operation while maintaining system controllability through automated protocols.
Data Source
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AI summary
The present disclosure discloses an automatic recharge system and method, and a server, and belongs to a field of online recharge. The system includes: an agent server end on which an automatic recharge program runs, a third-party platform server, and at least one provider server, each provider server providing at least one online recharge service; the third-party platform server generates at least one order and stores the order; the agent server end logs in the third-party platform server by using the automatic recharge program and obtains the order; and the agent server end sends a recharge parameter corresponding to the order to the provider server by using the automatic recharge program, so as to complete an online recharge process corresponding to the order. The present disclosure may achieve an effect of implementing an automatic online recharge process, reducing learning cost and an error rate, and improving online recharge efficiency only by installing and running the automatic recharge program in the agent server end by an agent.