Automatic Reply Mechanism for Chat Termination in Matching Services
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Solution Overview
Problem
Users face inefficiency and discomfort in ending conversations with matched users in dating or matching services, as they must expend time and effort to amicably conclude chats without causing the other user discomfort, and existing solutions either hide the user's presence or leave the other user feeling unpleasant if ignored.
Innovation Solution
An information processing apparatus with a processor and memory that allows users to activate an automatic reply function, generating and sending pre-defined messages to maintain a superficial conversation when the user desires to end it, while simulating a user's departure from the service to avoid discomfort.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a user manually continues conversation to end it amicably, then the other user feels comfortable, but the user expends excessive time and effort
Solution Approach 1:
The system enables automatic reply functionality that allows conversation to conclude itself without user intervention. The other user receives automated responses that politely end the conversation, eliminating the need for the first user to manually type farewell messages while still maintaining courteous closure.
Solution Approach 2:
The system pre-prepares and stores multiple farewell message templates in advance. When conversation ending is detected or triggered, these pre-written messages are automatically selected and sent, eliminating the need for real-time composition of closing remarks and reducing the time required to conclude the chat.
2Loss of time
If a user stops replying abruptly, then the user saves time and effort, but the other user feels uncomfortable or unpleasant
Solution Approach 1:
The system introduces an automatic reply mechanism as an intermediary between the user and the other user. Instead of the user directly stopping replies (which causes discomfort), the automated system mediates the conversation closure by sending polite farewell messages on behalf of the user, thereby eliminating the harmful effect of abrupt silence while still achieving quick conversation termination.
Solution Approach 2:
The system converts the potentially harmful action of abruptly stopping replies into a beneficial outcome by automatically generating courteous closing messages. The harm of time waste is transformed into benefit through automated polite closure, and the harm of making the other user uncomfortable is eliminated by replacing silent abandonment with friendly automated farewells.
3Ease of operation
If a user hides their presence to end conversation, then the user avoids direct interaction, but the other user notices and may feel uncomfortable
Solution Approach 1:
The automatic reply system serves as an intermediary that communicates the user's departure intent to the other user without requiring the user to physically or visually indicate their absence. The automated farewell messages convey the information that the conversation is ending, preventing the other user from noticing an abrupt disappearance while still allowing the user to disengage easily.
Data Source
AI summary
An information processing apparatus includes memory and a processor. When first and second users have a conversation by transmitting and receiving conversation information to and from each other, and the first user chooses to use an automatic reply function for conversation information that is transmitted from the second user after the first user has received conversation information from the second user at least once or more, the processor is configured to automatically reply to conversation information that is transmitted to the first user from the second user after the first user has made the choice.