Automatic User Assistance Retrieval for Electronic Devices
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Solution Overview
Problem
Users face difficulties in obtaining, maintaining, and tracking manuals for various electronic devices present in their geographic locale, such as home or business premises, as manuals are often lost, misplaced, or unavailable, and existing solutions do not provide an efficient method for automatic identification and retrieval of user assistance.
Innovation Solution
A method, system, and computer program product that detect operative couplings between electronic devices within a geographic locale and provide end-user assistance by identifying, requesting, and saving user manuals or assistance related to these devices, using sensors and computer processes to receive and provide signals indicative of device presence and necessary user support.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users manually track and retrieve manuals for electronic devices, then they can obtain user assistance, but they face difficulties in maintaining and tracking manuals as they are often lost, misplaced, or unavailable
Solution Approach 1:
The system enables automatic identification and retrieval of user assistance through sensors that detect electronic devices and automatically obtain corresponding manuals, eliminating the need for users to manually track and retrieve documentation
Solution Approach 2:
The patent replaces manual mechanical processes of tracking and retrieving physical manuals with automated sensor-based detection and electronic retrieval systems that automatically identify devices and obtain assistance information
2Productivity
If existing solutions are used for retrieving user assistance, then some level of support is provided, but they do not provide an efficient method for automatic identification and retrieval
Solution Approach 1:
The system replaces inefficient manual processes with automated sensor-based detection and electronic retrieval mechanisms, significantly improving the efficiency of identifying and retrieving user assistance information
Solution Approach 2:
The patent introduces sensors as intermediary devices that automatically detect electronic devices and facilitate the retrieval process, acting as a mediator between the user and the assistance information without requiring manual intervention
Data Source
AI summary
An apparatus, device, method, computer program product, and system that detects an operative coupling between a first electronic device and a second electronic device, the first and second electronic devices having a presence in a geographic locale, and obtains a user assistance corresponding to the operative coupling.