Voice Session Transmission of Automation Device IDs Without Internet
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Solution Overview
Problem
Industrial automation devices without internet connectivity pose a challenge for remote troubleshooting, as users must manually provide device identification and error codes during phone calls, which is error-prone and inefficient.
Innovation Solution
A method that enables users to automatically transmit industrial automation device identifiers and error codes to remote support devices via voice communication sessions, using QR codes or direct wireless connections, eliminating the need for manual data entry.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual data entry is used to transmit device identifiers during phone calls, then device information can be communicated to remote support, but human error increases and efficiency decreases
Solution Approach 1:
The patent introduces an intermediary system consisting of a remote support device and a voice communication session that automatically transmits device identifiers. The system acts as a mediator between the user device and the industrial automation device, capturing and transmitting device information without requiring manual entry by the user, thereby eliminating human error and improving both reliability and efficiency
Solution Approach 2:
The system enables self-service by allowing the industrial automation device to automatically provide its own identifier information through the voice communication session. The device information is transmitted autonomously without requiring user intervention for data entry, making the troubleshooting process more efficient and reliable
2Adaptability or versatility
If internet connectivity is required for remote troubleshooting, then automated monitoring is enabled, but devices in remote locations without internet access cannot be troubleshooted
Solution Approach 1:
The patent implements a universal troubleshooting system that functions across multiple communication environments. The remote support device can operate over voice communication sessions without requiring internet connectivity, making the system adaptable to both connected and disconnected scenarios. This multi-functionality allows the same system to serve devices regardless of their network status
Solution Approach 2:
The voice communication session acts as an intermediary that bridges the gap between devices without internet connectivity and remote support. By using voice calls as a communication medium, the system bypasses the need for internet infrastructure, enabling troubleshooting in remote locations where traditional internet-based solutions fail
Data Source
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AI summary
Disclosed is a method comprising receiving (301), by a user device (102), information indicating at least: a phone number of a remote support device (103), and an identifier of an industrial automation device (101); initiating (302), by the user device (102), a voice communication session with the remote support device (103) by using the phone number of the remote support device (103); and transmitting (303), by the user device (102), to the remote support device (103), via the voice communication session, at least the identifier of the industrial automation device (101).