Autonomous Emergency Communication Session for Response Triage

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Solution Overview

Problem

Emergency service providers often face bottlenecks in effectively identifying and responding to emergency situations due to limited personnel and lack of sophisticated communication capabilities, leading to delayed assistance in emergency situations.

Innovation Solution

The implementation of systems and methods that utilize IoT devices to initiate autonomous communication sessions, gathering and transmitting emergency information without human assistance, and providing emergency assistance through applications that offer safety recommendations and instructions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If traditional emergency communication systems are used with limited personnel, then the system structure remains simple, but the response efficiency and productivity decrease due to bottlenecks in handling emergency calls

Engineering Contradiction:

Improveresponse efficiencyVSAvoidsystem complexity

Core Design Contradiction:

ProductivityVSDevice complexity

Solution Approach 1:

The patent introduces an autonomous communication session system as an intermediary between emergency callers and human operators. This intermediary automatically collects emergency information, performs preliminary triage, and prepares data for dispatchers, thereby increasing response efficiency without requiring additional human personnel and managing system complexity through automated processes.

Inventive Principle:

Principle #24Intermediary (Mediator)

Solution Approach 2:

The system enables self-service by allowing the autonomous communication session to independently gather emergency data, ask triage questions, and compile information without human intervention. This self-service capability increases productivity by handling routine communication tasks automatically, freeing human operators to focus on complex decision-making.

Inventive Principle:

Principle #25Self-service

2Productivity

If more personnel are added to handle emergency calls, then the response capacity improves, but the operational cost and system complexity increase

Engineering Contradiction:

Improveresponse capacityVSAvoidpersonnel quantity

Core Design Contradiction:

ProductivityVSQuantity of substance

Solution Approach 1:

The patent replaces the mechanical system of human operators handling all communication tasks with an automated autonomous communication session. This substitution increases response capacity by handling multiple calls simultaneously without adding personnel, while reducing the quantity of human operators needed and associated operational costs.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

3Productivity

If autonomous communication sessions are implemented to gather emergency information, then the productivity and response speed improve, but the device complexity and technical requirements increase

Engineering Contradiction:

Improveresponse speedVSAvoidtechnical complexity

Core Design Contradiction:

ProductivityVSDevice complexity

Solution Approach 1:

The autonomous communication session is designed as a universal system that can handle multiple functions: collecting emergency information, performing triage, and preparing dispatch data. This multi-functionality increases response speed by consolidating tasks into a single automated system, while managing technical complexity through integrated design that combines these functions in one platform.

Inventive Principle:

Principle #6Universality (Multi-functionality)

4Loss of information

If traditional audio-only communication is used, then the ease of operation is maintained, but the information quality and measurement precision of emergency situations decrease

Engineering Contradiction:

Improveinformation completenessVSAvoidcommunication simplicity

Core Design Contradiction:

Loss of informationVSEase of operation

Solution Approach 1:

The autonomous communication session performs preliminary actions by automatically collecting and organizing emergency information before human operators receive the call. This preliminary data gathering reduces information loss by ensuring comprehensive data collection, while maintaining ease of operation as the system handles the complex information gathering process automatically without requiring users to navigate complex interfaces.

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS20250119490A1Methods for coordinating emergency response with machine learning

Publication Date: 2025.04.10 RAPIDSOS

AI summary

Described herein are systems, devices, methods, and media for facilitating emergency communications by an emergency management system. In one embodiment, a method for facilitating emergency communications comprises: identifying a user potentially affected by an emergency; providing an emergency response message to a communication device associated with the user; receiving confirmation of the emergency; in response to receiving confirmation of the emergency, initiating an autonomous communication session with the user through the communication device; extracting emergency information from the autonomous communication session; and providing the emergency information to an emergency service provider (ESP).