Autonomous Service Vehicles for On-Demand Remote Access
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Solution Overview
Problem
Existing service delivery systems are inconvenient for users who cannot travel to service providers' locations due to remote locations or unavailability during business hours, limiting access to services like financial and document execution services.
Innovation Solution
An autonomous vehicle fleet system that allows users to request services and have vehicles dispatched to their designated locations, equipped with necessary equipment for services like ATMs, document execution, and communication systems, enabling around-the-clock service provision.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If services are provided at service provider's location, then service provider can control service delivery, but user accessibility is limited
Solution Approach 1:
The service delivery model is inverted by bringing the service provider's location to the user's location. Instead of the user traveling to a fixed service center, mobile service vehicles travel to designated user locations, reversing the traditional service delivery direction and significantly improving accessibility for users in remote areas or with mobility constraints.
Solution Approach 2:
Mobile service vehicles serve as intermediaries between the service provider's central facility and the end users. These vehicles are equipped with necessary service equipment (ATM, document execution devices, communication systems) to deliver services directly to users, acting as a mobile bridge that eliminates the need for users to visit fixed locations.
2Duration of action of moving object
If services are provided during business hours, then service quality can be maintained, but availability is limited
Solution Approach 1:
The mobile service vehicles operate continuously without being constrained by traditional business hours. The system enables services to be provided at any time of day or night, creating continuous service availability. Users can access services during evenings, weekends, or holidays when traditional offices are closed, significantly extending the duration of service availability.
3Ease of operation
If users travel to service provider location, then service can be received, but time and effort are consumed
Solution Approach 1:
The service delivery direction is reversed so that instead of users traveling to service providers, the service providers travel to users through mobile vehicles. This inversion eliminates travel time and effort for users, as services are delivered directly to designated locations such as user homes, workplaces, or other convenient locations.
4Adaptability or versatility
If fixed service locations are used, then infrastructure costs are reduced, but service coverage is limited
Solution Approach 1:
The service delivery system transitions from static fixed locations to dynamic mobile vehicles. The mobile service vehicles can dynamically relocate to serve different user populations in different geographic areas, adapting to changing service demands and expanding coverage without requiring permanent infrastructure at multiple locations.
Solution Approach 2:
The mobile service vehicles are designed as multi-functional units that can provide various services (financial transactions, document execution, communication) in different locations. This universality allows a single fleet of vehicles to serve multiple communities and user groups, expanding service coverage without proportionally increasing infrastructure costs.
Data Source
AI summary
An autonomous vehicle may include equipment configured to provide one or more services to a user in the presence of the vehicle; a device processor; and a non-transitory computer readable medium including instructions executable by the device processor to perform the following steps: receiving and executing dispatch instructions by autonomously driving to a location designated by a user; and providing the one or more services to the user at the designated location. The non-transitory computer readable medium may include instructions for syncing a cash state of the vehicle with the cash state of one or more other vehicles in the same fleet as the vehicle.