Autonomous Service Vehicles for On-Demand Remote Service Delivery
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Solution Overview
Problem
Users face inconvenience in accessing services due to the need to travel to service provider locations, especially for those with remote locations or limited availability during traditional business hours.
Innovation Solution
An autonomous vehicle fleet system that allows users to request and receive services at designated locations, with vehicles equipped to provide services such as financial and document execution services, and featuring a dispatch system using device processors and non-transitory computer readable media to execute dispatch instructions and provide services autonomously.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If services are provided at a service provider's location, then service delivery is efficient and controlled, but user accessibility is reduced for those in remote locations or with limited availability
Solution Approach 1:
The patent inverts the traditional service delivery model by bringing the service provider's location to the user's location. Instead of the user traveling to a fixed service center, mobile service vehicles travel to designated user locations, fundamentally reversing the spatial relationship and improving accessibility for remote or time-constrained users.
Solution Approach 2:
The mobile service vehicle acts as an intermediary between the fixed service infrastructure and the user. The vehicle is equipped with necessary service equipment and connectivity to provide services remotely, mediating the interaction between users and service providers without requiring either party to relocate.
2Adaptability or versatility
If services are provided during traditional business hours at fixed locations, then operational costs are controlled, but availability to users with limited schedules is reduced
Solution Approach 1:
The service system transitions from static fixed-location operations to dynamic mobile operations. The vehicles can dynamically adjust their locations and service hours based on user requests, enabling service provision at any time of day or night and at any designated location, thus adapting to diverse user schedules and reducing waiting time.
Solution Approach 2:
Users can submit service requests in advance through the system, allowing the dispatch platform to plan and prepare vehicle assignments beforehand. This preliminary action enables the system to optimize routing and resource allocation, reducing actual waiting time when the vehicle arrives to provide service.
3Ease of operation
If an autonomous vehicle fleet is deployed to provide services at user locations, then user convenience is enhanced, but system complexity and infrastructure requirements increase
Solution Approach 1:
The mobile service vehicles are equipped with autonomous or semi-autonomous capabilities, including self-navigation, self-diagnosis, and automated service delivery functions. This self-service capability reduces the need for manual intervention and simplifies the overall system operation, as the vehicles can independently perform many tasks that would otherwise require complex human coordination.
Solution Approach 2:
The system incorporates real-time feedback mechanisms where vehicles report their status, location, and service completion to the dispatch platform, which in turn provides updated instructions. This continuous feedback loop enables automated fleet management, optimizing vehicle allocation and routing based on current conditions without requiring complex manual oversight.
Data Source
AI summary
An autonomous vehicle including equipment configured to provide one or more services to a user in the presence of the vehicle. The vehicle may include a device processor; and a non-transitory computer readable medium including instructions executable by the device processor to perform the following steps: receiving and executing dispatch instructions by autonomously driving to a location designated by a user; and providing the one or more services to the user at the designated location.