Autonomous Vehicle Service Dispatch for User-Reported Conditions
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Solution Overview
Problem
Autonomous vehicles lack effective mechanisms for real-time identification and addressing user-reported adverse conditions, such as cleanliness or damage, which can impact their suitability for providing services without human oversight.
Innovation Solution
A computer-implemented method and system that allows users to report conditions via a user device, with an operations computing system determining actions for the autonomous vehicle, including rerouting or maintenance, to ensure service quality and efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If autonomous vehicles operate without continuous human oversight, then productivity and automation extent improve, but reliability deteriorates due to inability to recognize problems
Solution Approach 1:
The system implements a feedback mechanism where users can report adverse conditions of autonomous vehicles through user devices. The operations computing system receives these reports and sends control signals to address the conditions, creating a closed-loop feedback system that enables remote monitoring and response without continuous human oversight of each vehicle
Solution Approach 2:
The autonomous vehicle system incorporates self-service capabilities by enabling users to directly report conditions and by designing the vehicle to respond autonomously to reported conditions through control signals. This reduces the need for continuous human monitoring while maintaining system reliability
2Reliability
If users can report adverse conditions, then reliability improves through better problem detection, but device complexity increases due to additional communication systems
Solution Approach 1:
The user device serves multiple functions: it acts as both a service request interface and an adverse condition reporting device. The operations computing system also performs multiple roles including receiving service requests, processing condition reports, and sending control signals. This multi-functionality reduces the need for separate dedicated systems for each function
Solution Approach 2:
The operations computing system acts as an intermediary between users and autonomous vehicles. It receives condition reports from user devices, processes the information, and sends appropriate control signals to vehicles. This intermediary approach simplifies the direct communication requirements between users and vehicles while maintaining system reliability
Data Source
AI summary
Systems and methods for addressing a user-reported vehicle condition are provided. In one example embodiment, a method includes receiving a service request for a vehicle service for a user. The service request is indicative of a location associated with the user. The method includes sending first control signal(s) to an autonomous vehicle that is configured to provide the vehicle service. The first control signal(s) indicate that the autonomous vehicle is to travel to the location associated with the user. The method includes receiving a communication indicative of an existence of a condition that reduces a suitability of the autonomous vehicle to provide the vehicle service. The condition is identified by the user. The method includes determining action(s) to be performed by the autonomous vehicle based, at least in part, on the existence of the condition. The method includes sending second control signal(s) to the autonomous vehicle to perform the action(s).