Base Station Audio Mixing for Voice Channel Personalization
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Solution Overview
Problem
Current music-on-hold systems lack the ability to personalize and dynamically manage audio signals during voice communication sessions, limiting user control and customization options for enhancing the communication experience.
Innovation Solution
A system and method for transmitting an audio signal over a voice channel in a voice communication session, where a base station or server receives user input to request and mix audio signals, such as music or sounds, into the voice channel, allowing users to control playback through assigned code sequences, and enabling features like playlist management and audio signal selection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional music-on-hold systems are used with audio jacks on telephone equipment, then audio playback is achieved, but user control and customization options are limited
Solution Approach 1:
A server acts as an intermediary between the telephone system and audio content sources. The server receives user inputs from multiple communication devices, manages audio signal requests, and coordinates playback across the voice channel, enabling centralized control and customization without requiring direct modification of telephone equipment
Solution Approach 2:
The system allows a single voice channel to carry both voice data and audio signals (music, sounds, effects) simultaneously. The base station or server can mix multiple audio sources and types into the voice channel, providing universal audio playback capability that works across different communication devices and scenarios
2Adaptability or versatility
If audio signals are mixed into the voice channel during communication sessions, then personalization and dynamic management are enabled, but system complexity increases
Solution Approach 1:
The server serves as a mediator that handles the complexity of audio signal management, mixing, and coordination. By centralizing these functions on the server rather than distributing complexity across multiple devices, the system achieves high adaptability and personalization capability while keeping individual device complexity manageable
Solution Approach 2:
The system dynamically manages audio signals during communication sessions based on user inputs received in real-time. Audio playback can be started, stopped, paused, or modified during active calls, allowing personalization and dynamic control without requiring permanent system reconfiguration or complex hardware changes
Data Source
AI summary
An embodiment of a system for transmitting an audio signal over a voice channel of a voice communication session includes a base station. The base station includes an audio player docking station configured for coupling the base station with an audio player device, and at least one processor. The at least one processor is configured to establish a voice communication session between the base station and a communication device. The voice communication session has a voice channel for carrying voice data between the base station and the communication device. The at least one processor is further configured to receive a user input including a request for an audio signal from the audio player device, and send the audio signal request to the audio player device. The at least one processor is further configured to receive the requested audio signal from the audio player device, and mix the audio signal into the voice channel of the voice communication session.