Proximity Beacon Transaction Pre-staging for Banking Centers
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Solution Overview
Problem
Companies face challenges in providing efficient and effective customer service due to hectic schedules, necessitating pre-processing of transactions before customers arrive at banking centers or retail locations.
Innovation Solution
The use of proximity positioning systems to determine a user's location and identity through low-power radio signals from beacons, allowing for pre-staging of transactions on personal computing devices, which are then completed upon physical presence at the banking center.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If transactions are processed in advance before customers arrive at banking centers, then customer service efficiency is improved and wait times are reduced, but system complexity and security verification requirements increase
Solution Approach 1:
The system performs preliminary transaction processing and customer identification before the customer physically arrives at the banking center. The proximity positioning system detects the customer's device, retrieves pre-staged transaction data, and prepares authentication in advance, allowing the actual transaction completion to happen quickly upon arrival.
Solution Approach 2:
The proximity positioning system and mobile device act as intermediaries between the customer and the banking system. The mobile device stores transaction data and communicates with the banking system's proximity detection infrastructure, facilitating seamless pre-processing without requiring direct customer-banker interaction beforehand.
2Ease of operation
If pre-staged transactions are processed remotely before customer arrival, then convenience is improved, but physical presence verification becomes more challenging
Solution Approach 1:
The system replaces traditional mechanical presence verification methods (physical signatures, in-person identification) with electronic proximity detection. The proximity positioning system uses wireless signals to detect and verify the customer's device location, substituting physical verification mechanisms with electronic ones that work seamlessly in pre-staged transactions.
Solution Approach 2:
The system implements continuous feedback loops where the proximity positioning system monitors device location, the banking system tracks pre-staged transaction status, and the mobile device receives updates. This feedback mechanism ensures that physical presence is verified at the appropriate moment while maintaining system reliability for remote pre-processing.
Data Source
AI summary
Systems and methods for using proximity positioning systems to determine an identity and location of a user, and process a pre-staged transaction based on the determined information are provided. In some examples, a transaction may be initiated by a user. A financial institution may pre-process the transaction and, upon establishing a physical presence of the user at a banking center, may further process and/or complete the transaction. The physical presence of the user may be established based on a signal from a location beacon at the banking center being detected by a personal computing device of the user. Because the personal computing device is within a predefined proximity of the location beacon in order to detect the signal, the location of the location beacon, and, thus the personal computing device may be determined, and an identity of the user may be determined.