Biped Robot Product Presentation via Database Access
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Solution Overview
Problem
Auto salespersons face a significant burden in keeping up with product information due to frequent model changes and lack of time to interact with customers, as existing robots do not effectively alleviate this burden by providing product presentations.
Innovation Solution
A mobile robot equipped with a communication unit to access an external database, a data acquirer to gather product information, and a product presentation implementor to provide detailed explanations of vehicle performance, specifications, and operation to customers, using IC tags for vehicle identification and a keyless entry system for unlocking vehicles.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a product presentation robot is equipped with communication unit, data acquirer, and product presentation implementor, then the salesperson's workload is reduced and product information accuracy is improved, but the device complexity increases
Solution Approach 1:
The robot system is divided into three functional modules: communication unit for database access, data acquirer for information retrieval, and product presentation implementor for customer interaction. This segmentation allows each component to perform its specific function efficiently while reducing overall system complexity through modular design.
Solution Approach 2:
The communication unit acts as an intermediary between the robot and external databases, the data acquirer serves as a mediator between the database and the presentation implementor, and the robot itself mediates between product information and customers. These intermediary components streamline information flow and reduce the burden on salespersons.
2Loss of information
If the robot accesses external databases to acquire up-to-date product information, then the information accuracy and currency are improved, but the loss of time for data retrieval increases
Solution Approach 1:
Product information is pre-stored in external databases before customer inquiries. The data acquirer can immediately retrieve this pre-prepared information without requiring real-time processing or manual compilation, thus maintaining information accuracy while minimizing retrieval time.
Solution Approach 2:
The manual process of salespersons gathering and verifying product information is replaced by an automated electronic data retrieval system. The communication unit and data acquirer electronically access databases and retrieve information instantaneously, eliminating the time-consuming manual research process while ensuring information accuracy.
3Ease of operation
If the robot provides detailed product presentations and additional services, then customer service quality is improved, but the device complexity increases
Solution Approach 1:
The robot is designed with multi-functional capabilities including product presentation, test drive coordination, and general customer service assistance. By integrating these diverse functions into a single platform with standardized communication and control interfaces, the system provides comprehensive customer service without proportionally increasing complexity.
Solution Approach 2:
The robot independently accesses databases, retrieves information, and generates presentations without requiring constant human intervention. This self-service capability allows the robot to provide detailed product information and additional services autonomously, improving customer service quality while managing system complexity through automation.
Data Source
AI summary
A product presentation biped robot implementing presentation of products such as vehicles through explanation of at least one among performance, specifications and operation of the products, is provided. The robot has a communication unit being capable of communicating with a database located externally of the robot and storing information including at least data needed for implementing the presentation of the products, a data acquirer accessing the database through the communication unit to acquire the data needed for implementing the presentation of one from among the products interested by a customer, and a product presentation implementor implementing the presentation of the one from among the products to the customer based on the acquired data presentation robot that implements product presentation, thereby enabling to ease the work of a salesperson.