Dynamic Bot Integration via Maturity Score Synchronization
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Solution Overview
Problem
Current automation processes for infrastructure management in enterprises are time-consuming and prone to human errors due to manual classification, assignment, and resolution of requests, which affects efficiency.
Innovation Solution
A method and system for dynamically integrating multiple bots (BOTs) with a common structure, assigning predefined functions, and determining maturity scores to synchronize data among them, enabling coordinated automated processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If manual classification, assignment and resolution of requests is used, then human flexibility and judgment are maintained, but the process becomes time-consuming and prone to human errors
Solution Approach 1:
The system enables automated self-service through bots that independently perform classification, assignment, and resolution of requests without human intervention. The bots autonomously process tasks, retrieve information, and execute resolutions, eliminating manual labor while maintaining high speed and accuracy.
Solution Approach 2:
The patent replaces the mechanical human-operated system with an automated bot-based system. Bots use algorithms and pre-defined workflows to perform tasks that were previously done manually, substituting human cognitive and manual processes with automated computational processes that are faster and more reliable.
2Adaptability or versatility
If individual BOTs are designed to work independently, then each BOT can perform its specific function, but coordination and integration between BOTs becomes complex
Solution Approach 1:
The patent introduces a universal framework that enables bots to perform multiple functions through a common architecture. The framework provides standardized interfaces, communication protocols, and task management mechanisms that allow diverse bots to work together seamlessly, reducing integration complexity while maintaining individual bot versatility.
Solution Approach 2:
The system segments the overall automation process into distinct bot-specific tasks while maintaining a unified coordination layer. Each bot is responsible for specific functions, and the framework orchestrates their interactions through standardized message passing and task assignment, allowing independent development and easy integration.
3Productivity
If multiple BOTs are integrated to perform dynamic automated processes, then automation efficiency is enhanced, but data synchronization and coordination become challenging
Solution Approach 1:
The framework implements feedback mechanisms where bots continuously report their status, processed data, and task completion to a central coordination layer. This feedback enables real-time tracking of bot activities, ensures data consistency across multiple bots, and allows the system to adjust and synchronize data automatically based on bot performance and state changes.
Solution Approach 2:
The patent introduces an intermediary framework layer that acts as a mediator between multiple bots. This intermediary manages data exchange, ensures consistent data formats, handles conflicts, and coordinates task assignments between bots, preventing data loss and ensuring smooth information flow across the automated system.
Data Source
AI summary
Disclosed herein is a method and system for dynamically integrating a plurality of BOTs. The method comprises creating the plurality of BOTs offering one or more automated services, wherein each of the plurality of BOTs has a common BOT structure comprising one or more field parameters. One or more predefined functions are assigned to each of the plurality of BOTs, wherein at least one of the one or more predefined functions comprises a function value. A maturity score for each of the plurality of BOTs is determined based on the one or more field parameters and the function value upon assigning the one or more predefined functions to each of the plurality of BOTs. Finally, the plurality of BOTs are integrated by synchronizing data amongst the plurality of BOTs based on the maturity score.