Bot Profile Discovery in SIP Signaling

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Solution Overview

Problem

In modern telecommunication systems, users are often unaware of the availability of bot functionalities during call setups, limiting their ability to engage in automated communication options such as chatbots, which can enhance customer service and convenience.

Innovation Solution

The proposed solution involves incorporating a bot information profile into Session Initiation Protocol (SIP) signaling, allowing user equipment to discover and download chatbot applications during call setups, enabling seamless communication between users and businesses with bot functionalities.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Extent of automation

If bot functionality is provided to customers, then automated communication capabilities are improved, but customer awareness of the availability is reduced

Engineering Contradiction:

Improveautomated communication capabilitiesVSAvoidcustomer awareness of bot availability

Core Design Contradiction:

Extent of automationVSLoss of information

Solution Approach 1:

The bot information profile is embedded in the SIP signaling messages during call setup, performing the information delivery action in advance before the customer interacts with the service. This ensures the customer is informed of bot availability before attempting to use the service, resolving the awareness problem while maintaining automated capabilities

Inventive Principle:

Principle #10Preliminary action

2Difficulty of detecting and measuring

If bot information profile is embedded in SIP signaling, then discovery capability is improved, but signaling message complexity is increased

Engineering Contradiction:

Improvebot discovery capabilityVSAvoidsignaling message structure

Core Design Contradiction:

Difficulty of detecting and measuringVSDevice complexity

Solution Approach 1:

The bot information profile is merged into the existing SIP signaling messages (INVITE, 183 Session Progress, or 200 OK) that are already exchanged during call setup. This combines the bot discovery function with existing signaling traffic, improving discovery capability while avoiding the need for separate complex signaling protocols

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The SIP signaling messages serve multiple functions: they establish the call connection and simultaneously carry the bot information profile. This multi-functionality allows bot discovery to be achieved using existing signaling infrastructure without adding dedicated complex discovery protocols

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS10715558B2Bot profile discovery

Publication Date: 2020.07.14 T MOBILE US INC

AI summary

Systems and methods directed to discovery by a user equipment (UE) of a bot functionality available from an entity during a call set up between the UE and the entity are provided. The UE may initiate call the entity, for example a business, using a session initiation protocol (SIP) in a communication network, and, as a part of SIP signaling, an operator of the communication network may add to a SIP header a profile of the bot functionality offered by the business, which is forwarded to the UE. Once the UE processes the information included in the profile, the UE and the business may communicate using the bot functionality.