Context-Aware Bot Skill Gating in Secure Collaboration Workspaces
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Solution Overview
Problem
Existing virtual workspaces in enterprise messaging platforms are unmanaged, ungoverned, and insecure, lacking systematic mechanisms to ensure authorized participants and data protection, especially in multi-user collaboration scenarios involving bots.
Innovation Solution
A namespace-based mechanism for managing the lifecycle of collaboration virtual workspaces, including configuration and authorization rules, ensures secure collaboration by defining access and data management policies across various business applications, with context-aware bots operating in restricted or unrestricted modes based on workspace context.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a bot operates in a multi-user collaboration workspace with unrestricted access, then the bot can perform all tasks and provide comprehensive assistance, but security risks increase and unauthorized data access may occur
Solution Approach 1:
The patent implements dynamic skill enabling/disabling for bots based on workspace context. The bot application server receives context information about the virtual workspace and dynamically configures the bot's skill set accordingly. This allows the bot to adapt its functionality in real-time - operating with full capabilities in secure, authorized workspaces while automatically restricting access in unmanaged or insecure environments, thus resolving the contradiction between versatility and security
Solution Approach 2:
The system changes the operational parameters of the bot by enabling or disabling specific skills based on workspace context. The bot application server modifies the bot's capability parameters dynamically - in managed workspaces with proper authorization, the bot enables comprehensive skills for full functionality, while in unmanaged workspaces, it disables sensitive skills to prevent unauthorized data access, thereby balancing adaptability with security
2Ease of operation
If existing unmanaged virtual workspaces are used for collaboration, then ease of operation is maintained, but security and data protection are compromised
Solution Approach 1:
The patent introduces a bot application server as an intermediary layer between users and virtual workspaces. This intermediary automatically evaluates workspace context and manages bot participation accordingly - allowing easy access to managed workspaces with proper security protocols while blocking or restricting access to unmanaged workspaces, thus maintaining ease of operation for legitimate users while eliminating security vulnerabilities through automated context-aware filtering
Data Source
AI summary
A system and method for creating a context-aware, conversational chat bot or agent in multi-party conversations where participants have different levels of security access to information and the bot operates in one or more modes depending on the business context of the multi-user collaboration virtual workspace. The methods include adding a bot, as a participant, to a virtual workspace that is a multi-user collaboration workspace, obtaining, at a bot application server, context of the virtual workspace, setting, by the bot application server, a skill set for the bot from among a plurality of skill sets. The skill set varies based on the context of the virtual workspace. The methods further include configuring, by the bot application server, the bot to perform at least one task in the virtual workspace based on the skill set.