Breakout Chat Channels for Private Subset Communication
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Solution Overview
Problem
As the number of chat channels and their members grow, the volume of chat messages increases significantly, making it difficult for users to send messages to a subset of members without adding them as contacts, which can clutter the main chat channel and compromise privacy.
Innovation Solution
The implementation of breakout chat channels allows users to create temporary or persistent subchannels within a master chat channel, enabling selective communication with a subset of members, providing interactive functionalities like phone calls, video meetings, and screen sharing, while maintaining privacy by keeping messages separate from the main channel.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users send chat messages to specific members in a large chat channel, then communication with subset members is achieved, but chat volume in main channel increases and privacy is compromised
Solution Approach 1:
The patent divides a large chat channel into multiple smaller sub-channels or groups based on user-defined criteria such as department, project, or interest. This segmentation allows users to communicate with specific subsets of members in dedicated spaces, preventing messages from cluttering the main channel and maintaining privacy by limiting message visibility to relevant participants only.
2Ease of operation
If users add members as contacts to send private messages, then direct communication is enabled, but user privacy and contact management complexity increase
Solution Approach 1:
The patent extracts the private messaging functionality from the traditional contact-based model by creating temporary or persistent sub-channels that can be formed on-demand without requiring users to add each other as contacts. Users can selectively include specific members in these sub-channels through invitation or automated filtering, enabling direct communication while avoiding the complexity of contact management and preserving privacy since no contact addition is needed.
3Adaptability or versatility
If chat channels grow in number and members, then communication coverage increases, but message volume and difficulty of managing communications increase
Solution Approach 1:
The patent automatically segments chat channels into smaller sub-channels based on predefined criteria such as department, project, location, or user roles. This automated segmentation reduces the need for manual management of large channels, improves communication management efficiency by organizing messages into relevant groups, and maintains adaptability by allowing dynamic creation of sub-channels as organizational needs evolve.
Solution Approach 2:
The patent introduces automated filtering and routing mechanisms that act as intermediaries between users and chat channels. These intermediaries automatically direct messages to appropriate sub-channels based on content, sender, or recipient attributes, reducing the burden on users to manually manage communications across multiple channels and improving overall communication efficiency.
Data Source
AI summary
Example methods and systems for creating breakout chat channels are provided. A chat and video conference provider receives from a client device associated with a first member of a plurality of members of a chat channel a request to create a subchannel related to a topic. The chat and video conference provider enables the client device to transmit an invitation message for joining the subchannel to a subset of the plurality of members. The chat and video conference provider establishes the subchannel based on acceptance messages from one or more members of the subset of the plurality of members. The chat and video conference provider generates a chat summary of prior chat messages related to the topic of the subchannel from the chat channel using a generative artificial intelligence (AI) model. The chat and video conference provider provides the chat summary in the subchannel.