Brokerage System Modality Segmentation for Anonymous Consultations
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Solution Overview
Problem
Current systems for connecting consumers with service providers, such as healthcare professionals, lack efficient mechanisms for real-time consultations and anonymous user engagement, particularly for individuals hesitant to share personal information.
Innovation Solution
A computer-implemented brokerage system that allows consumers to select modality types (anonymous, guest, or registered user) for consultations, determining suitable service providers based on availability and establishing real-time communication channels, with anonymous users excluded from sharing personal information and billing.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a system requires personal information for user registration and billing, then service providers can maintain user accounts and process payments, but users who wish to remain anonymous cannot access the service
Solution Approach 1:
The system segments users into different modality types (anonymous, guest, registered) with progressively increasing levels of information requirements. Anonymous users can access basic services without personal information, while registered users provide full information for enhanced services. This segmentation allows the system to accommodate both anonymity needs and administrative requirements simultaneously.
Solution Approach 2:
The system introduces an intermediary anonymous user ID that mediates between the need for user identification and the desire for anonymity. This ID allows the system to track consultations, manage queues, and process billing without requiring or storing the user's actual personal information, thus preserving anonymity while enabling service delivery.
2Reliability
If the system establishes real-time communication channels for all users, then consultation quality improves, but users without immediate provider availability experience delays
Solution Approach 1:
The system performs preliminary actions by pre-establishing communication channels and preparing provider profiles before users actually need consultations. Providers are pre-screened and matched with potential users based on their expertise and availability, so when a user initiates a consultation, the matching and channel establishment process is already prepared or can be executed rapidly.
Solution Approach 2:
The system implements dynamic queue management where waiting users are not passively held but actively managed through multiple modalities. Users can switch between asynchronous messaging, scheduled appointments, or real-time consultation based on provider availability. The queue system dynamically adjusts service delivery methods to minimize waiting time while maintaining consultation quality.
Data Source
AI summary
Described are techniques for providing broker services to consumers with service providers according to a user selected modality type including an anonymous user modality type.