Brokered Chat Presence Service for Unified User Entity Communication
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Solution Overview
Problem
Current communication systems between individuals and businesses are inefficient, requiring multiple steps and proprietary interfaces, leading to a communication gap that is time-consuming and frustrating for users, as they often need to search for contact information and navigate different chat solutions with varying nomenclature, keyboard commands, and software requirements.
Innovation Solution
A communication service that allows users to connect directly with entities through a universal interface, enabling seamless communication by determining the presence status of entities and establishing communication channels without the need for long-lived network sockets, allowing users to send inquiries without prior contact and receive responses through a single, unified platform.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users search for contact information and navigate different chat solutions for each entity, then they can initiate communication with entities, but the process becomes time-consuming and frustrating due to multiple steps and proprietary interfaces
Solution Approach 1:
The patent introduces a communication service as an intermediary between users and entities. This service receives user inquiries, determines presence status of entities, and establishes communication channels automatically. The intermediary eliminates the need for users to manually search for contact information or navigate different proprietary chat interfaces, directly resolving the technical contradiction by simplifying the initiation process while reducing time consumption.
Solution Approach 2:
The communication service provides a universal interface that handles multiple communication functions through a single system. Instead of requiring separate proprietary interfaces for each entity, the service consolidates presence determination, channel establishment, and message routing into one multi-functional platform. This universality directly addresses the contradiction by making communication easier to initiate while eliminating the time lost navigating multiple different interfaces.
2Adaptability or versatility
If different chat solutions are provided for each business or organization, then each entity can have customized communication capabilities, but the nomenclature, keyboard commands, and software requirements vary, creating complexity for users
Solution Approach 1:
The communication service acts as an intermediary that abstracts away the complexity of different entity-specific chat solutions. It provides a standardized interface to users while handling the adaptation to various entity communication systems in the background. This resolves the contradiction by maintaining adaptability to different entities through the intermediary layer while presenting a simple, unified interface to users, thereby reducing perceived complexity.
Solution Approach 2:
The system segments the communication functionality into distinct layers: a universal user-facing interface layer and entity-specific implementation layers. The communication service handles the segmentation by separating user interaction from entity-specific protocols, allowing each entity to maintain its customized chat solution while users interact with a consistent interface. This segmentation resolves the contradiction by isolating complexity in the backend while maintaining simplicity at the user level.
3Reliability
If presence status is not determined, then communication channels can be established more quickly, but users may communicate with entities that are unavailable, leading to failed communication attempts
Solution Approach 1:
The communication service performs preliminary presence status determination before establishing communication channels. By checking availability in advance, the system ensures that communication attempts are made only to available entities, thereby improving reliability. The preliminary action of presence checking is integrated into the channel establishment process, so while there is an additional step, it does not significantly impact overall productivity because the check is automated and rapid.
Solution Approach 2:
The system implements feedback mechanisms where presence status information is continuously updated and used to guide communication channel establishment. The communication service receives feedback about entity availability and uses this information to dynamically adjust which channels are opened. This feedback loop improves reliability by preventing communication with unavailable entities while maintaining productivity through efficient, information-driven decision-making about channel establishment.
Data Source
AI summary
Systems and methods for determining status of a user in a brokered chat service are disclosed. In one example, the method comprises acts of receiving, via the brokered chat service, a check-in message from the user, establishing the status of the user as available in the brokered chat service, transmitting at least one message to the user via the brokered chat service in response to establishing the status of the user as available, and updating the status of the user in the brokered chat service in response to communication from the user.