Browser Extension for Automatic Debug Logging
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Solution Overview
Problem
The existing methods for troubleshooting product errors are time-consuming and labor-intensive, as users often need to manually enable debug logging after searching for solutions online, which delays the collection of necessary error data.
Innovation Solution
A system and method that monitor Internet searches for error descriptions, automatically enable debug logging for the affected product, and maintain an event log to diagnose errors, reducing the need for manual intervention and expediting the troubleshooting process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If manual debug logging activation is required, then error data can be collected, but the troubleshooting process becomes time-consuming and labor-intensive
Solution Approach 1:
The system performs preliminary action by monitoring user search queries for error descriptions and automatically enabling debug logging before the user needs to contact support. This anticipatory approach captures error data proactively, eliminating the time delay associated with manual debug logging activation and reducing information loss during troubleshooting.
2Loss of information
If manual debug logging activation is required, then error data can be collected, but user labor increases
Solution Approach 1:
The system implements self-service by automatically detecting error conditions through search monitoring and autonomously enabling debug logging without requiring user intervention. The system serves itself by identifying when error data collection is needed and executing the logging activation, thereby reducing user effort while maintaining complete error data collection.
3Productivity
If automatic debug logging is enabled, then troubleshooting time is reduced, but system complexity increases
Solution Approach 1:
The system uses an intermediary approach by introducing a browser extension as a mediator between the user's search activity and the product's debug logging functionality. This intermediary component monitors search queries and triggers logging activation, thereby achieving automatic error data collection and improved troubleshooting efficiency while isolating the added complexity to a separate, manageable module.
Data Source
AI summary
The disclosed computer-implemented method for collecting error data to troubleshoot product errors may include (1) monitoring Internet searches submitted by a user of a computing device to a search engine executing within a browser installed on the computing device, (2) identifying, while monitoring the Internet searches, a search including a description of an error in a product installed on the computing device, (3) in response to identifying the search, automatically enabling debug logging for the product on the computing device, and (4) maintaining an event log including information collected from the debug logging that may be used to diagnose the error. Various other methods, systems, and computer-readable media are also disclosed.