Business Service Management System Self-Service Configuration
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Solution Overview
Problem
Business Service Management (BSM) systems rely heavily on IT resources for information collection and processing, limiting flexibility and accuracy in reflecting specific service needs, and requiring costly and time-consuming modifications.
Innovation Solution
A user-centric BSM system that allows users to design and manage services by defining physical and logical resources, using manipulation tools for data flow between resources, and delivering physical and logic events, reducing dependency on IT resources and enabling more accurate service monitoring.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Stability of the object's composition
If BSM systems rely on IT resources for information collection and processing, then system stability and standardization are improved, but flexibility and adaptability to specific service needs deteriorate
Solution Approach 1:
The patent enables non-IT personnel to directly define and manage service parameters, events, and relationships without requiring IT intervention. Users can independently configure service monitoring according to their specific needs, making the system self-service oriented and reducing dependency on IT resources while maintaining flexibility.
Solution Approach 2:
The system segments service management into independent, user-definable components such as service parameters, events, and relationships. Each service can be configured independently with its own specific parameters and event definitions, allowing flexible adaptation without affecting the overall system stability.
2Productivity
If BSM systems use predetermined information formats, then processing efficiency is improved, but accuracy in reflecting specific service needs deteriorates
Solution Approach 1:
The system allows service parameters and event formats to be dynamically defined and modified by users based on specific service requirements. The information structure is not fixed but adapts to each service's unique characteristics, ensuring both processing efficiency and information accuracy.
Solution Approach 2:
Each service can have its own customized parameter definitions and event formats tailored to its specific needs. The system applies different information structures locally to different services rather than using a uniform predetermined format, ensuring accurate representation of each service's unique characteristics.
3Reliability
If system modifications are carried out through IT resources, then system reliability is improved, but implementation time and cost increase
Solution Approach 1:
Users can independently modify service configurations, add parameters, and define events without requiring IT personnel involvement. This self-service capability eliminates the time delays and additional costs associated with IT-mediated modifications while maintaining system reliability through built-in validation and consistency mechanisms.
Solution Approach 2:
The system provides pre-configured templates and structures for service parameters and events that users can directly utilize and customize. This preliminary preparation allows users to quickly implement modifications without requiring complex IT intervention, reducing both time and cost while maintaining reliability through proven templates.
Data Source
AI summary
A management system for controlling a layout of physical and logical resources, the system including manipulation tools for manipulating physical and logical data flowing between computers and the resources, the manipulation tools including: at least two characters for each of the resources; at least two servicing-items, each for handling one character of the at least two characters, thereby at least one of the resources is serviced by the at least two servicing-items; each of the at least two servicing-items delivers logic events of the logic events regarding the one character handled thereby of the at least one of the resources being serviced by the at least two servicing-items, to the other servicing-item not handling that character.