Building Information Management System for Component Issue Diagnosis
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Solution Overview
Problem
Users face challenges in accurately diagnosing and resolving building issues, such as malfunctioning components in fire suppression systems, due to lack of comprehensive information about installed components and systems, leading to inefficient service requests and potential safety hazards.
Innovation Solution
A computer-based system that manages building information, including component details and warranties, assists users in identifying problematic components, determines urgency, and facilitates service requests by matching issues with qualified service providers, using visual and location-based data analysis and augmented reality for component identification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If users manually manage building component information and service requests, then service technicians can be contacted to resolve issues, but the process becomes inefficient and time-consuming without comprehensive building information
Solution Approach 1:
The system performs preliminary actions by automatically collecting, organizing, and storing comprehensive building information (component details, warranties, locations) before service requests are made. This pre-established information foundation enables rapid issue resolution without manual data gathering delays
Solution Approach 2:
The system implements feedback loops where service outcomes are tracked and used to continuously improve the building information database. This creates a self-enhancing system where each service request makes future diagnostics faster and more accurate
2Measurement precision
If comprehensive building information is collected and managed, then accurate component identification and warranty tracking are enabled, but the system complexity and data management burden increase
Solution Approach 1:
The patent introduces a centralized building management system as an intermediary that automatically collects, standardizes, and organizes building information from multiple sources. This intermediary layer shields users from raw data complexity while providing structured, accessible information for accurate diagnostics
Solution Approach 2:
The system creates digital copies of physical building components, warranties, and service histories in a standardized database format. These digital replicas enable precise tracking and analysis without requiring physical inspection or manual documentation
3Speed
If service technicians are dispatched without verified component information, then quick response is possible, but wrong diagnostics and ineffective repairs may occur
Solution Approach 1:
The system performs preliminary diagnostics and component identification automatically before technician dispatch. Building information, component locations, and warranty status are pre-retrieved and presented to technicians, enabling immediate accurate action upon arrival
Solution Approach 2:
The system skips traditional time-consuming diagnostic steps by using pre-collected building information to directly identify problematic components. This allows technicians to bypass routine inspection phases and focus immediately on verified issues
4Ease of operation
If warranty information is tracked manually, then warranty claims can be processed, but the process becomes cumbersome and warranty status may be lost or misunderstood
Solution Approach 1:
The system implements continuous feedback tracking of warranty status, automatically updating component information and service histories. This ensures warranty claims are processed with current, accurate information and prevents loss or misunderstanding of warranty conditions
Solution Approach 2:
Warranty information is digitized and stored as permanent records in the building management system, creating reliable copies that can be instantly retrieved for claims processing without manual document handling
Data Source
AI summary
Disclosed herein are systems and methods for identifying issues in a building. In one aspect, a method includes receiving information describing an issue with a building, accessing data that identifies (i) a plurality of components that are included in the building and (ii) features of the plurality of components, identifying one or more candidate components that have at least a threshold likelihood of being a cause of the issue, and performing some action in response to remedy the issue. For example, the method can include selecting a candidate service provider from among a plurality of service providers based on a comparison of (i) the one or more candidate components and (ii) information identifying technical qualifications for the plurality of service providers, transmitting a service request for the issue to the candidate service provider, receiving a response from the candidate service provider, and scheduling, based on the response, a service appointment.