Building User Profile Generation for Accurate Maintenance Triage

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Solution Overview

Problem

Properties often suffer from unnoticed issues like mould and damp that can lead to significant structural damage and health hazards, and there is a lack of effective communication between inhabitants and maintenance providers.

Innovation Solution

A computer-implemented method and system that processes user inputs, augments them with building and user information, and uses trained models to generate tailored responses, including contact details and maintenance recommendations, and can automatically initiate communication with third parties.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If users provide detailed manual input about building issues, then maintenance accuracy improves, but user effort and time increase

Engineering Contradiction:
Improvemaintenance diagnosis accuracyVSAvoiduser input time
Core Design Contradiction:
Measurement precisionVSLoss of time

Solution Approach 1:

The system automatically retrieves and processes building information, environmental data, and user profile details without requiring manual user input. The augmented input content is generated by the system itself, combining multiple data sources to create comprehensive maintenance assessments autonomously.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system pre-retrieves building information, environmental conditions, and user preferences before the maintenance assessment process begins. This preliminary data collection and augmentation eliminates the need for users to provide detailed information during the actual maintenance request process.

Inventive Principle:
Principle #10Preliminary action

2Loss of information

If the system collects and processes extensive building and environmental data, then response relevance improves, but system complexity increases

Engineering Contradiction:
Improvecontext information completenessVSAvoiddata processing system complexity
Core Design Contradiction:
Loss of informationVSDevice complexity

Solution Approach 1:

The data processing system is divided into distinct modules: one for retrieving building information, another for environmental data, a third for user profile processing, and a fourth for augmenting and combining these datasets. Each module handles a specific aspect of data processing independently, reducing overall system complexity while maintaining comprehensive information processing.

Inventive Principle:
Principle #1Segmentation

3Reliability

If the system provides comprehensive maintenance information including third-party contacts, then maintenance effectiveness improves, but information processing time increases

Engineering Contradiction:
Improvemaintenance solution reliabilityVSAvoidresponse generation time
Core Design Contradiction:
ReliabilityVSLoss of time

Solution Approach 1:

The system pre-loads and stores third-party contact information, maintenance provider databases, and solution templates in advance. When a maintenance issue is identified, the system quickly retrieves and matches relevant pre-stored information rather than searching and processing data in real-time, reducing response time while maintaining comprehensive information quality.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentEP4519814B1Method and system
Publication Date: 2026.04.15 PLANNA LTD
  • EP4519814B1 patent drawingFigure 1
  • EP4519814B1 patent drawingFigure 2~3
  • EP4519814B1 patent drawingFigure 4

AI summary

The disclosure relates to generating and obtaining content for a user profile associated with a building in a way which is more accurate and specific to a building.