Communication Augmentation Agent Shared User Experience
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Solution Overview
Problem
Current methods for directing a user's attention to a resource-of-interest during conversations are time-consuming, prone to errors, and cumbersome, as they rely on verbal instructions for accessing and navigating websites.
Innovation Solution
A communication augmentation agent (CAA) that provides a shared user experience between users by selecting and delivering relevant resources, managing their interaction, and customizing the resource presentation based on common interests and user-specific information, without requiring users to manually access or navigate the resources.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If verbal instructions are used to direct users to resources, then communication can occur without additional tools, but the process becomes time-consuming and error-prone
Solution Approach 1:
The patent introduces a shared resource interface as an intermediary between users and the target resource. This interface automatically directs both users to the same resource location based on one user's input, eliminating the need for verbal instructions and manual navigation by both parties.
Solution Approach 2:
The system performs preliminary actions by pre-configuring the shared resource interface to automatically navigate both users to the correct resource location before the conversation even begins. The trigger component detects conversation context and proactively offers the shared interface, preventing time loss during the interaction.
2Productivity
If manual navigation instructions are provided, then users can access the resource, but the process becomes cumbersome and complex
Solution Approach 1:
The patent merges the navigation control for both users into a single shared interface. Instead of each user independently navigating to the resource, the system combines their access points into one synchronized interface that automatically directs both parties, reducing the overall system complexity.
Solution Approach 2:
The shared resource interface performs self-service by automatically determining the correct resource location and directing both users there without requiring manual navigation instructions. The system autonomously handles the navigation task, eliminating the cumbersome back-and-forth of manual guidance.
3Reliability
If verbal guidance is used to direct attention to specific portions, then communication can continue without interruption, but accuracy decreases
Solution Approach 1:
The shared resource interface acts as an intermediary that preserves communication flow while improving accuracy. It captures the intended resource location from one user's input and reliably directs both users to the correct location without requiring repetitive verbal guidance, thus maintaining communication continuity while reducing errors.
Solution Approach 2:
The system implements feedback by monitoring conversation context through the trigger component, which detects when users are discussing a resource and automatically offers the shared interface. This feedback loop ensures the right tool is provided at the right moment, improving accuracy without interrupting the natural flow of communication.
Data Source
AI summary
A communication augmentation agent (CAA) is described herein which presents a shared user experience to at least a first user and a second user. In one manner of operation, the CAA operates by intelligently determining. (1) when to offer a shared user experience to the users; (b) the particular form of the shared user experience; and (c) the manner of delivering the shared user experience to the users. In determining the form of the shared experience, the CAA can optionally customize the shared resource so that it includes common-interest information and, with respect to each user, user-specific information. The CAA also includes a mechanism by which a registered user may invite a non-registered user to take part in the shared user experience.