CAD Incident Record Updating Using Class-of-Service Emergency Data
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Solution Overview
Problem
Current emergency networks face challenges in efficiently creating and updating Computer-Aided Dispatch (CAD) incident records due to manual data entry errors and inconsistencies, especially with the integration of legacy and next-generation systems, leading to inefficiencies in emergency response.
Innovation Solution
A cloud-based emergency data management system that integrates with ECCs to receive supplemental emergency data, format it using a class of service, and update CAD records, utilizing machine learning and secure VPN connections to ensure accurate and automated data transfer.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If manual data entry is used for CAD incident records, then system simplicity is maintained, but accuracy and efficiency deteriorate due to errors and inconsistencies
Solution Approach 1:
The system enables automated self-service data population by receiving emergency call data from the E911 system and automatically populating CAD incident records without manual intervention. The CAD system queries the E911 system for call data and receives automatic responses that populate incident fields, eliminating manual data entry while maintaining system simplicity.
Solution Approach 2:
An automated data exchange mechanism acts as an intermediary between the E911 system and the CAD system. This intermediary automatically transfers call data to incident records, resolving the contradiction by providing accurate automated data population without requiring complex manual interfaces or procedures.
2Productivity
If automated data transfer is implemented between E911 and CAD systems, then efficiency is improved, but system complexity and integration challenges worsen
Solution Approach 1:
The CAD system automatically queries the E911 system for call data and receives automatic responses without requiring manual intervention or complex integration interfaces. This self-service approach enables automated data transfer while keeping the integration mechanism simple and straightforward.
Solution Approach 2:
The system uses universal data exchange capabilities that allow the CAD system to query and receive data from the E911 system through standard automated processes. This multi-functional approach handles multiple data types and scenarios through a single integrated mechanism, reducing overall system complexity.
3Loss of information
If comprehensive emergency data is collected and formatted, then data completeness is improved, but processing time and complexity worsen
Solution Approach 1:
The system performs preliminary data collection and formatting by receiving comprehensive emergency call data from the E911 system and automatically populating all relevant CAD incident fields in one automated process. This preliminary automated action ensures data completeness without requiring subsequent manual processing or additional time-consuming steps.
Data Source
AI summary
A disclosed method of operating a cloud-based emergency data management system implements: receiving supplemental emergency data from a mobile device that placed an emergency call to an emergency communication center (ECC); obtaining ECC emergency data related to the emergency call by a connectivity device located at the ECC and operatively coupled to a functional entity of the ECC; determining a class of service for the emergency call based on the ECC emergency data; formatting the supplemental emergency data using the class of service; and sending the supplemental emergency data, formatted using the class of service, to an ECC computer-aided-dispatch (CAD) system to update a CAD incident record corresponding to the emergency call.