Calendar App Smart Reply for Real-Time Communication Management
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Solution Overview
Problem
Current calendar applications do not effectively manage real-time communication events during scheduled meetings, often disrupting users with incoming calls or messages, and lack features to handle such events intelligently based on user configurations.
Innovation Solution
A calendar application on a communication device generates a user interface that allows users to configure how to handle real-time communication events during calendar events, such as muting or responding to calls, and can communicate available time to authorized callers after the event, using a smart reply component to perform configured actions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Object-affected harmful factors
If the calendar application allows users to configure smart replay actions for real-time communications during calendar events, then meeting disruption is reduced and user experience is improved, but device complexity and software configuration complexity increase
Solution Approach 1:
The system performs preliminary configuration by allowing users to pre-define smart replay actions and authorized caller lists before calendar events occur. During the event, the system automatically executes these pre-configured actions based on incoming real-time communications, eliminating the need for real-time decision-making and reducing meeting disruptions while maintaining manageable complexity through advance setup.
Solution Approach 2:
The system provides self-service functionality by automatically detecting incoming real-time communications during calendar events, identifying whether callers are authorized, and executing appropriate replay actions without requiring user intervention during the meeting. The system serves itself by managing the communication handling autonomously based on pre-configured rules.
2Productivity
If the calendar application automatically communicates available time to authorized callers after events, then caller coordination is improved and follow-up efficiency increases, but automation extent and system complexity increase
Solution Approach 1:
The system implements feedback by automatically communicating the user's available time back to authorized callers after calendar events. This closed-loop feedback mechanism provides callers with actionable information about when they can reach the user, improving coordination efficiency and follow-up productivity while the automation handles the entire communication process without manual intervention.
3Loss of information
If the calendar application filters and manages real-time communications based on authorized caller lists, then information quality and relevance are improved, but measurement precision and detection complexity increase
Solution Approach 1:
The system applies local quality by differentiating between authorized and unauthorized callers, providing different levels of service and information access. Authorized callers receive detailed availability information and can trigger smart replay actions, while unauthorized callers receive standard handling. This localized quality control ensures communication relevance is maintained while using straightforward authorization checks rather than complex detection algorithms.
Data Source
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AI summary
A calendar application on a communication device generates a user interface that allows a user to interact with a representation of a calendar event. The calendar application detects a user configuration input indicative of how to control the communication device, in responding to a real-time communication event, during the calendar event. When the real-time communication event is detected during the calendar event, the calendar application controls the communication device based upon the configuration input.