Automatic Call Answering Terminal with Voiceprint Emergency Detection
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Solution Overview
Problem
Existing call answering methods require users to pre-set automatic modes, which are inconvenient when the user forgets their phone or cannot answer due to lack of importance/emergency determination, leading to missed important calls and additional fees.
Innovation Solution
A method and terminal that utilize an automatic call answering function, enabling remote control processing based on user instructions or emergency level determination, allowing for convenient handling of calls without additional fees.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If automatic call answering mode is pre-set, then call handling is automated, but user convenience deteriorates when user forgets phone or cannot answer
Solution Approach 1:
The system dynamically switches between manual and automatic answering modes based on real-time detection of user presence and instructions, rather than being statically pre-set. The terminal detects whether the user is present or has provided instructions during the call process, and adjusts the answering behavior accordingly, making the system adaptable to different situations.
2Device complexity
If call filtering is performed by phone number, then call routing is simplified, but call importance determination deteriorates
Solution Approach 1:
The system uses voiceprint recognition technology to identify the caller's identity and provides feedback about the caller's importance level. By analyzing voice characteristics and comparing them with stored voiceprints, the system can determine whether an incoming call is important, supplementing the simple phone number filtering with intelligent identity recognition.
3Extent of automation
If call is transferred to voice mailbox, then call handling is automated, but additional fees and user inconvenience increase
Solution Approach 1:
The system uses voiceprint recognition to automatically identify callers and determine their importance, enabling the terminal itself to make intelligent routing decisions without requiring external voice mailbox services. This self-service capability allows the terminal to handle important calls directly while automatically managing less important calls, eliminating the need for paid voice mailbox subscriptions.
Data Source
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AI summary
The present invention discloses a method, an apparatus, and a terminal for answering a call and relates to the field of terminal technologies. The method includes: after a call is received from a calling party, answering the call by using an automatic call answering function of a terminal, and talking with the calling party; if an instruction is received from an owner in the process of talking with the calling party, performing an operation according to the instruction of the owner; if no instruction is received from an owner in the process of talking with the calling party, determining an emergency level of the call according to call content, and performing an operation according to the determined emergency level. In the present invention, if no instruction is received from the owner in the process of talking with the calling party, an operation is performed according to the determined emergency level, so that a user does not need to afford additional fees and can avoid missing an important call. In addition, if an instruction is received from an owner in the process of talking with the calling party, an operation is performed according to the instruction of the owner, so that remote control can be implemented for the call in a case where the user cannot answer the call or it is inconvenient for the user to answer the call.